{"id":855,"date":"2025-09-05T17:13:48","date_gmt":"2025-09-05T21:13:48","guid":{"rendered":"https:\/\/www.softwareag.com\/?page_id=855"},"modified":"2026-01-05T11:49:19","modified_gmt":"2026-01-05T15:49:19","slug":"support","status":"publish","type":"page","link":"https:\/\/www.softwareag.com\/de\/support\/","title":{"rendered":"Kundensupport"},"content":{"rendered":"<div class=\"wp-block-group alignwide sag-cards-row sag-cards-row-icons is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:48px;margin-bottom:var(--wp--preset--spacing--m)\">Generelle Informationen<\/h2>\n\n\n\n<p><strong>Der Support ist der Ausgangspunkt f\u00fcr alle produktbezogenen Support-Informationen und -Anfragen.<\/strong><\/p>\n\n\n\n<p>Hier finden Sie die Tools und Anleitungen, die Sie ben\u00f6tigen, um den Global Support effektiv nutzen zu k\u00f6nnen. Ganz gleich, ob Sie Fragen haben, Hilfe bei der Fehlerbehebung ben\u00f6tigen oder ausf\u00fchrliche Produktinformationen suchen, hier finden Sie alles.<\/p>\n\n\n\n<p class=\"translation-block\">Lesen Sie die Onboarding-Pr\u00e4sentation der Global Support-Organisation und -Prozesse \u201e<a href=\"https:\/\/empower.softwareag.com\/rz_images\/SoftwareAGGSANOnboardingCustomers_October2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" data-no-translation=\"\">Overview Global Support Organization<\/a>\u201c.<\/p>\n\n\n\n<p class=\"translation-block\">Beginnen Sie Ihre Suche in unserer <a href=\"https:\/\/empower.softwareag.com\/KnowledgeCenter\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Knowledge Base<\/a> nach Best Practices und L\u00f6sungen oder definieren Sie Ihren eigenen Kontakt, um produktbezogene Fragen oder Probleme zu melden, indem Sie das <a href=\"https:\/\/getsupport.softwareag.com\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"noreferrer noopener\">Incident Management Portal<\/a> besuchen.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-gray-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Global Support Services<\/h2>\n\n\n\n<p>Wenn Sie an zus\u00e4tzlichen Services \u00fcber Ihr Standard Maintenance &amp; Support Services Agreement hinaus interessiert sind, informieren Sie sich \u00fcber unsere Premium Care Services.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-2b35a046e30940b480c246a8822fac4b translation-block\">Aktive Wartung und Support f\u00fcr Unternehmen<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/de\/enterprise-active-maintenance-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-c36d27ffcb0421d5e1be815c3a10a821 translation-block\">Standardwartung und Support<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/de\/support\/standard-maintenance-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-356c9156efbad643d3eb0e3d5908d8ed translation-block\">Premium-Support f\u00fcr Unternehmen<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/de\/support\/enterprise-premium-support-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-26f3dbfea754a82d24c5c31c5a3d406e is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-cf51808a39f16c2582805c47c92fa351\">Produktlebenszyklus &amp; Maintenance<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Wartung &amp; Support-Richtlinien<\/summary>\n<p class=\"has-black-color has-text-color has-link-color wp-elements-8cd9e1bfa2998c519f25b2c649f5623f\">Die globale Maintenance Policy beschreibt die Phasen des Produktversions-Lebenszyklus sowie die in jeder Phase erbrachten Wartungsleistungen.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/de\/support-policies\/\" target=\"_blank\" rel=\"noreferrer noopener\">Maintenance &amp; Support-Richtlinien anzeigen<\/a><\/div>\n<\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Produktlebenszyklus<\/summary>\n<p class=\"has-black-color has-text-color has-link-color wp-elements-63e0508447d0805c4d5393bbdff514ef\">Lesen Sie auf der Seite \u201eProduct Version Availability\u201c detaillierte Informationen zu Wartungszeitr\u00e4umen f\u00fcr eine bestimmte Produktversion und Plattform.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/empower.softwareag.com\/Products\/ProductAvailability\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Product Version Availability anzeigen<\/a><\/div>\n<\/div>\n<\/details>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide sag-cards-row sag-cards-row-icons is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"contact\" style=\"margin-top:48px;margin-bottom:var(--wp--preset--spacing--m)\">Kontakt zum Support<\/h2>\n\n\n\n<p>Der beste Weg, mit dem Support in Kontakt zu treten, ist von Anfang an die richtige Verbindung herzustellen. Hier finden Sie einige M\u00f6glichkeiten, die Ihnen helfen, die richtigen Informationen zu finden, damit Sie eine fundierte Entscheidung treffen, wenn Sie mit uns Kontakt aufnehmen.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f7d19e04 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--m)\">\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"960\" src=\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/09\/phone_in_talk_24dp_8E3CF7_FILL0_wght400_GRAD0_opsz24.svg\" alt=\"Rufen Sie uns an\" class=\"wp-image-1474\" style=\"width:42px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Hilfe-Nummer<\/strong><\/h4>\n\n\n\n<p>Rufen Sie die Hilfe-Nummer +49 61518629044 an, wenn Sie eine technische oder funktionsbezogene Frage haben.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--3\"><a class=\"wp-block-button__link wp-element-button\">Rufen Sie  an.<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"960\" src=\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/09\/contact_phone_24dp_8E3CF7_FILL0_wght400_GRAD0_opsz24.svg\" alt=\"Support-Verzeichnis\" class=\"wp-image-1473\" style=\"width:42px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Global Support Kontaktverzeichnis<\/strong><\/h4>\n\n\n\n<p>Finden Sie das Global Support Center in Ihrer N\u00e4he und erfahren Sie, wie Sie es erreichen k\u00f6nnen.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--4\"><a class=\"wp-block-button__link wp-element-button\" href=\"#directory\">See Global Support Directory <\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"960\" src=\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/09\/problem_24dp_8E3CF7_FILL0_wght400_GRAD0_opsz24.svg\" alt=\"Portal f\u00fcr das Management von Zwischenf\u00e4llen\" class=\"wp-image-1472\" style=\"width:42px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/h4>\n\n\n\n<p>Um produktbezogene Fragen oder Probleme zu melden, protokollieren Sie einen Support-Vorfall.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--5\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/ICO_Landing_Page.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Einen Support-Vorfall melden<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-d4e79d44c3c0eeef1e599c2e87df7705 is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-79309f23b9d3ae063e7c4ef58dad5892\">Bevor Sie uns kontaktieren<\/h2>\n\n\n\n<p>Unser Service ist am effektivsten, wenn Sie uns bei der Kontaktaufnahme so viele Informationen wie m\u00f6glich \u00fcber Ihre Frage oder Ihr Problem zur Verf\u00fcgung stellen.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Bevor Sie einen Support-Incident \u00f6ffnen<\/summary>\n<p>Suchen Sie \u00fcber das Suchfeld im Incident Management Portal nach der Fehlermeldung oder dem Problem.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--6\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/ICO_Landing_Page.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Zugriff auf das Incident Management Portal<\/a><\/div>\n<\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Wenn Sie uns anrufen, halten Sie bitte die folgenden Informationen bereit, damit wir Ihre Support-Anfrage schnell l\u00f6sen k\u00f6nnen:<\/summary>\n<p><strong>Unterst\u00fctzung Details zum Vorfall<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ihre Software AG Support-Incident-Nummer, wenn Sie sich wegen eines bereits gemeldeten Problems an uns wenden.<\/li>\n\n\n\n<li>Ihre Software AG-Kundennummer.<\/li>\n\n\n\n<li>Version, Release Level und SM\/Patch Level Ihrer Software AG-Produkte.<\/li>\n\n\n\n<li>Versionen aller zugeh\u00f6rigen Software, einschlie\u00dflich Betriebssystem, Netzkomponenten usw.<\/li>\n\n\n\n<li>Fixes\/Patches, die auf Ihre Software AG-Produkte angewendet wurden, sowie alle \u00c4nderungen, die in Ihrer Umgebung in letzter Zeit vorgenommen wurden.<\/li>\n\n\n\n<li>Spezifische Fehlernummern und\/oder -meldungen, falls zutreffend.<\/li>\n\n\n\n<li>Abfolge der Ereignisse, die zu dem Fehler gef\u00fchrt haben.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Auswirkungen auf die Wirtschaft<\/strong><\/p>\n\n\n\n<p>Klassifizieren Sie den Schweregrad Ihres Falles nach den folgenden Definitionen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CRISIS&nbsp;<\/strong>- Schwere Produktionsausf\u00e4lle.\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-5a987b78999893f39b6ee814c43fe5c7\">HINWEIS: Nachdem Sie Ihren Krisenvorfall im Incident Management Portal ge\u00f6ffnet haben, k\u00f6nnen Sie Ihren lokalen Ansprechpartner anrufen.&nbsp;<a href=\"https:\/\/empower.softwareag.com\/public_directory.aspx\">Support-Center<\/a>&nbsp;f\u00fcr Unterst\u00fctzung.&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"translation-block\"><strong>CRITICAL&nbsp;<\/strong>\u2013 Significant production business impact<\/li>\n\n\n\n<li class=\"translation-block\"><strong>STANDARD&nbsp;<\/strong>\u2013 Visible error or issue<\/li>\n<\/ul>\n\n\n\n<p>Auf der Grundlage Ihrer Problembeschreibung und Ihrer Einsch\u00e4tzung der Auswirkungen auf Ihr Unternehmen hilft der Support-Berater bei der Bestimmung des Schweregrads Ihres Vorfalls.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Nachdem Sie einen Support-Incident ge\u00f6ffnet haben<\/summary>\n<p class=\"has-black-color has-text-color has-link-color wp-elements-11fcb8eb2f3954776535ffd2ad1c7e3a translation-block\">Wenn Sie Diagnosedaten an Ihren Support Incident senden m\u00fcssen, folgen Sie den Anweisungen auf der Seite <a href=\"https:\/\/empower.softwareag.com\/GeneralSupportInfo\/DiagnosticInformation\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Diagnoseinformationen<\/a>.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-color has-gray-background-color has-text-color has-background has-link-color wp-elements-6adeb540b141b4f368027dc045ac41a9 is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-2a847619b15fce61f1dce0613200ed4d\" id=\"directory\">Global Support Kontaktverzeichnis<\/h2>\n\n\n\n<p>Finden Sie Ihre lokale Telefonnummer. Sie erreichen uns \u00fcber die unten nach L\u00e4ndern aufgef\u00fchrten Rufnummern.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>North America<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kanada<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: <br>+1 (800) 525-7859<br>+1 (303) 218-7433<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Mexiko<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: <br>+52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>USA<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: <br>+1 (800) 525-7859<br>+1 (303) 218-7433<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>South America<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Argentinien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Belize<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Brasilien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: 0800-940-0022<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Chile<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kolumbien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Costa Rica<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Dominikanische Republik<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ecuador<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>El Salvador<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Guatemala<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Honduras<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Nicaragua<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Panama<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Puerto Rico<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Uruguay<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Venezuela<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>Europe<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00d6sterreich<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +43 1 417 0037<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(German)<\/strong>: +43 1 417 0207<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Belgien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +32 (2) 588 7805<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(French)<\/strong>: +32 (2) 588 7840<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Tschechische Republik<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629038<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>D\u00e4nemark<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +45 8988 7868<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Estland<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629040<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Finnland<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629041<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Frankreich<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +33 1 7640 0017<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(French)<\/strong>: +33 1 7640 0021<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Deutschland<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629044<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(German)<\/strong>: +49 61518629045<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Griechenland<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629038<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Island<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629046<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Irland<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629047<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Italien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +39 (0) 294 752 569<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Lettland<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629040<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Litauen<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629040<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Niederlande<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +31 70 808 0193<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Norwegen<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629050<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Polen<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629038<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Portugal<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629051<\/li>\n\n\n\n<li><strong>Phone Support (Spanish)<\/strong>: +49 61518629052<\/li>\n\n\n\n<li><strong>Phone Support (Portuguese)<\/strong>: TBD<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Spanien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +34 91 1230-590<\/li>\n\n\n\n<li><strong>Phone Support (Spanish)<\/strong>: +34 91 1230-538<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Schweden<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629055<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Schweiz<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +41 43 508 3604<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(German)<\/strong>: +41 43 508 3862<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(French)<\/strong>: +41 43 508 3865<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>T\u00fcrkei<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +90 (0) 216 361 0164<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Vereinigtes K\u00f6nigreich<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +44 (1332) 408 383<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>Middle East<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Bahrain<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00c4gypten<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Iran<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Irak<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Israel<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +972 3 7217908<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(Hebrew)<\/strong>: +972 3 7383524<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Jordanien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kuwait<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Libanon<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Oman<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Katar<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Saudi-Arabien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Sudan<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>UAE<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Jemen<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>Africa<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>S\u00fcdafrika<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: <br>0860 232 343 (for use within South Africa)<br>+49 6151 4933 123 (for calling from outside South Africa)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>Asia Pacific<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Australien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +61 1800 618 543<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>China<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +86 (400) 842 1281<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hongkong<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +852 800 931 797<br>001 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Indien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English):<\/strong> <br>000 800 919 0717<br>+49 6151 862 9068<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Indonesien<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +62 21 50996533<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Japan<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Phone Support<\/strong> <strong>(Japanese)<\/strong>: +81 (0) 3 5539 8887<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +81 (0) 3 5539 8889<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Korea<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: 002 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Malaysia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: <br>+60 3 3099 2735<br>00 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Neuseeland<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: 00 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Philippinen<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +63 (2) 8271 1850<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Singapur<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: <br>+65 (3129) 0707<br>001 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Taiwan<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +886 80 149 1119<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Thailand<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: 001 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Vietnam<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal f\u00fcr das Management von Zwischenf\u00e4llen<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +84 (24) 4458 2218<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-color has-white-background-color has-text-color has-background has-link-color wp-elements-ab26d3dc2fe3662c222e91c5359bdd66 is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator alignwide has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-b43e1672f43f0e630c985f6b82d93bc4\">Diagnostische Informationen<\/h2>\n\n\n\n<p>Diese Seite enth\u00e4lt Anweisungen zur \u00dcbermittlung von Diagnosedaten an Software AG f\u00fcr Ihre Support-Incidents.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Daten\u00fcbertragung<\/strong><\/summary>\n<p><em>Software AG respektiert die Vertraulichkeit unserer Kunden sowie der uns von ihnen \u00fcbermittelten Daten. Wir empfehlen dringend, personenbezogene oder vertrauliche Daten nur dann zu \u00fcbermitteln, wenn dies zur Diagnose eines technischen Problems unbedingt erforderlich ist.<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dateien mit nicht sensiblen Informationen und einer Gr\u00f6\u00dfe von &lt; 30 MB k\u00f6nnen als Anh\u00e4nge zu Support-Incidents \u00fcber das Incident Management Portal eingereicht werden.<\/li>\n\n\n\n<li>Dateien mit sensiblen Informationen sowie alle Dateien \u2265 30 MB k\u00f6nnen \u00fcber den entsprechenden Link im Support-Incident im Incident Management Portal in den Secure Attachment Store hochgeladen werden.<\/li>\n\n\n\n<li>Falls Sie keine sensiblen Daten in den Secure Attachment Store hochladen d\u00fcrfen, stellen Sie uns bitte die Zugangsdaten zu Ihrem eigenen gesicherten Bereich \u00fcber das Support-Incident zur Verf\u00fcgung.<\/li>\n\n\n\n<li class=\"translation-block\">Senden Sie DVDs (oder andere vereinbarte physische Datentr\u00e4ger)<strong> ausschlie\u00dflich<\/strong>\u00a0 auf ausdr\u00fcckliche Anforderung von Software AG.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>\u00dcber unseren Secure Attachment Store Dracoon<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Der Kunde erstellt ein Incident, wodurch ein Kanal zum Hochladen von Dateien in Dracoon eingerichtet wird.<\/li>\n\n\n\n<li>Die Kundendatei wird in den Dracoon-Kanal \u2013 den sogenannten Datenraum \u2013 hochgeladen.<\/li>\n\n\n\n<li>Der Global Support greift auf die Daten zu und pr\u00fcft die Dateien im Datenraum.\n\nNach Abschluss des Incidents werden die Daten archiviert und nach sechs Monaten gel\u00f6scht.\n\nDie Daten werden in der Cloud gespeichert.\n\nDracoon ist hochsicher und nach ISO\/IEC 27001 zertifiziert. Weitere Informationen zu Dracoon.<\/li>\n\n\n\n<li>Nach Abschluss des Incidents werden die Daten archiviert und nach sechs Monaten gel\u00f6scht.<\/li>\n\n\n\n<li>Die Daten werden in der Cloud gespeichert.<\/li>\n\n\n\n<li class=\"translation-block\">Dracoon ist hochsicher und nach ISO\/IEC 27001 zertifiziert. <a href=\"https:\/\/www.dracoon.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Weitere Informationen zu Dracoon.<\/a><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator alignwide has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Weitere Informationen und Tipps<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-dark-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-50517579673165cc213e6ea366c192bf\">Unterst\u00fctzung Telefonanlage<\/h4>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-27e81d9788ceffda5f13ff841d955d6b\">Einfaches und leicht zu navigierendes Sprachmen\u00fc. Verbesserte englische Sprachabdeckung mit unseren hochqualifizierten Support-Beratern aus der ganzen Welt, die alle Englisch beherrschen.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-dark-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-8c01bae9e365ad0741ea56c168681906\">Halten Sie Ihre Kundennummer bereit.<\/h4>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e97edc9df7e4f90a7a2bf7f56cce28ad\">Bitte halten Sie Ihre Kundennummer f\u00fcr neue Incidents oder die Incident-Nummer f\u00fcr den R\u00fcckruf bei einem bestehenden Incident bereit.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-dark-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-b98d80dad00b99fd53b683be53684d7b\">Haben Sie Probleme, Ihre lokale Telefonnummer zu erreichen?<\/h4>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-5439700ff2d4e784a62e5eed9a20dcaa\">Wenn Ihr Land nicht aufgef\u00fchrt ist oder Sie Probleme haben, uns \u00fcber Ihre lokale Nummer zu erreichen, rufen Sie uns bitte unter +49 6151 862 9044 an.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-gray-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Gesch\u00e4ftszeiten<\/h2>\n\n\n\n<p class=\"translation-block\">Sofern in Ihrem Vertrag nicht anders geregelt, gelten f\u00fcr die <strong>Global Support Niederlassungen die regul\u00e4ren Gesch\u00e4ftszeiten von 8:00 bis 17:00 Uhr Ortszeit, Montag bis Freitag (au\u00dfer an Feiertagen).<\/strong> W\u00e4hrend dieser Zeiten stehen Ihnen unsere Support Consultants f\u00fcr alle Ihre Support-Incidents zur Verf\u00fcgung.\n\nAu\u00dferhalb unserer regul\u00e4ren Gesch\u00e4ftszeiten (an Werktagabenden, Wochenenden und Feiertagen) stehen unsere Support Consultants \u2013 abh\u00e4ngig von Ihrem technischen Servicevertrag \u2013 f\u00fcr Crisis-Incidents zur Verf\u00fcgung.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Unterst\u00fctzung nach Gesch\u00e4ftsschluss \/ 24 x 7 Unterst\u00fctzung<\/h4>\n\n\n\n<p>Bei Anrufen au\u00dferhalb unserer Standardbetriebszeiten (nachts, an Wochenenden und Feiertagen) ist der Support f\u00fcr Krisenf\u00e4lle je nach Ihrem Supportvertrag verf\u00fcgbar.<\/p>\n\n\n\n<p>Ihr 24x7-Supportanruf wird an das zust\u00e4ndige Supportpersonal weitergeleitet.<\/p>\n\n\n\n<p>Diese Art von Support ist nur \u00fcber die englischsprachigen Supportnummern verf\u00fcgbar.<\/p>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>General Information Support is the starting point for all Product Support-related information and questions. Here, you&#8217;ll find the tools and guidance you need to access and [&hellip;]<\/p>","protected":false},"author":9,"featured_media":1451,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-855","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Support | Software AG<\/title>\n<meta name=\"description\" content=\"Explore Customer Support at Software AG for all your product-related inquiries and effective guidance on Global Support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.softwareag.com\/de\/support\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support\" \/>\n<meta property=\"og:description\" content=\"Explore Customer Support at Software AG for all your product-related inquiries and effective guidance on Global Support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.softwareag.com\/de\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Software AG\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SoftwareAG\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-05T15:49:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/09\/hero-01.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1056\" \/>\n\t<meta property=\"og:image:height\" content=\"990\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@softwareag\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.softwareag.com\/support\/\",\"url\":\"https:\/\/www.softwareag.com\/support\/\",\"name\":\"Customer Support | Software AG\",\"isPartOf\":{\"@id\":\"https:\/\/www.softwareag.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.softwareag.com\/support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.softwareag.com\/support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/09\/hero-01.png\",\"datePublished\":\"2025-09-05T21:13:48+00:00\",\"dateModified\":\"2026-01-05T15:49:19+00:00\",\"description\":\"Explore Customer Support at Software AG for all your product-related inquiries and effective guidance on Global Support.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.softwareag.com\/support\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.softwareag.com\/support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/www.softwareag.com\/support\/#primaryimage\",\"url\":\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/09\/hero-01.png\",\"contentUrl\":\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/09\/hero-01.png\",\"width\":1056,\"height\":990,\"caption\":\"Customer Support\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.softwareag.com\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.softwareag.com\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.softwareag.com\/en\/#website\",\"url\":\"https:\/\/www.softwareag.com\/en\/\",\"name\":\"Software AG\",\"description\":\"Software AG&#039;s digital transformation solutions &amp; 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