Maintenance & Support Policies

Here are Software AG’s policies related to the Maintenance & Support services we provide our customers.

Enterprise Active Support Policy

sim card download

English

Status: July 2025

Download
sim card download

French

Status: July 2025

Download
sim card download

German

Status: July 2025

Download
sim card download

Italian

Status: July 2025

Download
sim card download

Polish

Status: July 2025

Download
sim card download

Portuguese

Status: July 2025

Download
sim card download

Russian

Status: July 2025

Download
sim card download

Spanish

Status: July 2025

Download

Standard Support Policy

sim card download

English

Status: November 2025

Download
sim card download

French

Status: November 2025

Download
sim card download

German

Status: November 2025

Download
sim card download

Italian

Status: November 2025

Download
sim card download

Polish

Status: November 2025

Download
sim card download

Portuguese

Status: November 2025

Download
sim card download

Russian

Status: November 2025

Download
sim card download

Spanish

Status: November 2025

Download

Starter Cloud Support Service

sim card download

English

Status: July 2022

Download
sim card download

French

Status: July 2022

Download
sim card download

German

Status: July 2022

Download
sim card download

Italian

Status: July 2022

Download
sim card download

Polish

Status: July 2022

Download
sim card download

Portuguese

Status: July 2022

Download
sim card download

Russian

Status: July 2022

Download
sim card download

Spanish

Status: July 2022

Download

Cloud Support Policies

sim card download

Standard

Status: August 2022, English.

Download
sim card download

Enterprise Active Support

Status: August 2022, English.

Download

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