{"id":2768,"date":"2025-10-02T11:29:39","date_gmt":"2025-10-02T15:29:39","guid":{"rendered":"https:\/\/www.softwareag.com\/?post_type=resource&#038;p=2768"},"modified":"2026-05-15T11:45:26","modified_gmt":"2026-05-15T15:45:26","slug":"motus-europcar-south-africa-car-rental","status":"publish","type":"resource","link":"https:\/\/www.softwareag.com\/en\/resources\/adabas-natural\/motus-europcar-south-africa-car-rental\/","title":{"rendered":"Motus &#8211; revving performance with Adabas &amp; Natural"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull customer-story-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<h2 class=\"wp-block-heading\">Meet the Customer:<\/h2>\n\n\n\n<p>Motus \u2013 Europcar South Africa is one of South Africa\u2019s leading car rental companies. It operates a fleet of over 20,000 vehicles across 100 locations, helping its customers get where they need to go comfortably, safely, and on time.<\/p>\n<\/div>\n\n\n\n    <section\n        class=\"o-simple-cards o-simple-cards--cols-3 alignwide\"\n            >\n        <div class=\"o-simple-cards__inner\">\n            <div class=\"o-simple-cards__grid\">\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M480-390Zm-132-53 55 37 77-39 77 39 53-35-40-79H386l-38 77ZM209-160h541L646-369l-83 55-83-41-83 41-85-56-103 210ZM80-80l234-475q10-20 29.5-32.5T386-600h54v-280h280l-40 80 40 80H520v120h50q23 0 42 12t30 32L880-80H80Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Challenges<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>High API call volume<\/li>\n<li>Database peak queries of 100,000 per second<\/li>\n<li>Slow online quote performance<\/li>\n<li>SLA compliance risk<\/li>\n<li>Customer competition<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M200-120q-33 0-56.5-23.5T120-200v-560q0-33 23.5-56.5T200-840h560q8 0 15 1.5t14 4.5l-74 74H200v560h560v-266l80-80v346q0 33-23.5 56.5T760-120H200Zm261-160L235-506l56-56 170 170 367-367 57 55-424 424Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Outcomes<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Cut average response times to less than one second<\/li>\n<li>Achieved close to 99 percent reduction in slow quote rate<\/li>\n<li>Improved customer satisfaction and retention<\/li>\n<li>Implemented high-availability database system architecture<\/li>\n<li>Streamlined disaster recovery workflows<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M423.5-103.5Q400-127 400-160h160q0 33-23.5 56.5T480-80q-33 0-56.5-23.5ZM320-200v-80h320v80H320Zm10-120q-69-41-109.5-110T180-580q0-125 87.5-212.5T480-880q125 0 212.5 87.5T780-580q0 81-40.5 150T630-320H330Zm24-80h252q45-32 69.5-79T700-580q0-92-64-156t-156-64q-92 0-156 64t-64 156q0 54 24.5 101t69.5 79Zm126 0Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Solutions<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Adabas &amp; Natural<\/li>\n<li><a href=\"https:\/\/www.softwareag.com\/resources\/adabas-natural\/adabas-cluster-linux\/\">Adabas Cluster for Linux<\/a><\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"articletext\">The need for speed<\/h3>\n\n\n\n<p>In the rental car business, speed matters.<\/p>\n\n\n\n<p>\u201cWhen a customer goes online to book a vehicle for business or pleasure, they expect a comprehensive list of options, details, and prices in an instant,\u201d says Koketso Mannya, Senior Manager, Core Systems Development. \u201cThose in our industry that cannot&nbsp;deliver quotes right away won\u2019t stay in business long.\u201d<\/p>\n\n\n\n<p>Motus\u2014Europcar South Africa has always lived by that rule. From in-office bookings to online reservations, the company has kept <em>speed<\/em> at the forefront, maintaining robust internal systems while adopting and leveraging modern technology. Along the way, Motus has relied on an Adabas &amp; Natural as the backbone for everything from customer management to vehicle operations to financial systems.<\/p>\n\n\n\n<p>That solid foundation lets Motus track every online quote and act fast when problems arise\u2014like when&nbsp;its SLA target of under three seconds per quote started slipping.<\/p>\n\n\n\n<p>Motus needed help. And it needed experts who understood the unique technical and social requirements of the car rental&nbsp;business. \u201cSoftware AG didn\u2019t just deliver, it massively improved our response times while also modernizing, simplifying, and improving our underlying architecture,\u201d says Mannya.<\/p>\n\n\n\n    <section\n        class=\"o-testimonials-slider alignwide\"\n        data-testimonials-slider\n        aria-label=\"Testimonials\"\n    >\n        <div class=\"o-testimonials-slider__inner\">\n            \n            <div\n                id=\"testimonials-slider-1\"\n                class=\"o-testimonials-slider__viewport swiper\"\n                tabindex=\"0\"\n            >\n                <div class=\"o-testimonials-slider__track swiper-wrapper\" role=\"list\">\n                                            <article\n                            class=\"o-testimonials-slider__slide swiper-slide\"\n                            role=\"listitem\"\n                            aria-label=\"Testimonial 1 of 1\"\n                        >\n                            <blockquote class=\"o-testimonials-slider__quote\">\n                                <p>\n                                    <span class=\"quotation--opening\">\u201c<\/span>\n                                    Software AG didn\u2019t just deliver, it massively improved our response times while also modernizing, simplifying, and improving our underlying system architecture. Together we reduced our slow quote issuance rate by close to 99 percent!\n                                    <span class=\"quotation--closing\">\u201d<\/span>\n                                <\/p>\n                            <\/blockquote>\n\n                                                            <p class=\"o-testimonials-slider__attribution\">\n                                    <span\n                                        class=\"o-testimonials-slider__attribution-line o-testimonials-slider__attribution-line--person\"\n                                    >\n                                        <span\n                                            class=\"o-testimonials-slider__attribution-marker\"\n                                            aria-hidden=\"true\"\n                                        >\n                                            \u2014\n                                        <\/span>\n                                                                                <span>Koketso Mannya, Senior Manager, Core Systems Development<\/span>\n                                        <\/span>\n\n                                                                            <span\n                                            class=\"o-testimonials-slider__attribution-line o-testimonials-slider__attribution-line--company\"\n                                        >\n                                                                                            <span>Motus \u2013 Europcar South Africa<\/span>\n                                                                                    <\/span>\n                                                                    <\/p>\n                            \n                                                            <p class=\"o-testimonials-slider__source-link-wrap\">\n                                    <a\n                                        class=\"o-testimonials-slider__source-link\"\n                                        href=\"https:\/\/www.softwareag.com\/en\/resources\/adabas-natural\/motus-europcar-south-africa-car-rental\/\"\n                                        aria-label=\"View quote source\"\n                                                                            >\n                                        <span class=\"material-symbols-outlined\" aria-hidden=\"true\">\n                                            link\n                                        <\/span>\n                                    <\/a>\n                                <\/p>\n                                                    <\/article>\n                                    <\/div>\n            <\/div>\n\n                    <\/div>\n    <\/section>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"articletext_12201098\">From stalling in first to firing on all cylinders<\/h3>\n\n\n\n<p>\u201cThe events of the past few years pushed everyone online, leading to our quote volume exploding so suddenly that response times just couldn\u2019t keep up,\u201d says Mannya. \u201cWe started struggling with SLA compliance issues. And at one point, nearly 40 percent of our quotes were taking over 10 seconds.\u201d&nbsp;<\/p>\n\n\n\n<p>At this point, Motus called Software AG.&nbsp;Motus\u2019s account executive, Odette Barnard, and pre-sales architect, Ilan Hirschowitz, were soon on site for a deep dive. Working together, they found the culprit: Massive API call volumes peaking at 100,000 database queries per second. Next, Hirschowitz identified a solution\u2014splitting the load across multiple databases.<\/p>\n\n\n\n<p>\u201cSoftware AG suggested setting up a test environment with the help of our expert DBA, Derrick Meyer.&nbsp; In less than 30 minutes, we implemented a proof-of-concept fix using a special load-splitting parameter\u2014cutting response times to less than one second and easily handling 100 concurrent users like it was nothing,\u201d says Mannya.&nbsp;<\/p>\n\n\n\n<p>Motus decided to go into production immediately, with great results. And that\u2019s where most vendors would have stopped. After all, the project looked like a success.<\/p>\n\n\n\n<p>But the experts at Software AG saw room to take the initial solution to the next level. While the load-splitting parameter worked, it still required manual management of read-only and update access. To address this, the team suggested making the relatively easy transition to Adabas Cluster\u2014a simple change that boosted performance, improved availability and recovery, and streamlined hardware management.<\/p>\n\n\n\n<p>As for those very slow response times? Now they are virtually non-existent, and customers can expect sub-second average response times.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"articletext_81648278\">It takes a responsive team<\/h3>\n\n\n\n<p>On the road to success, Motus encountered two technical issues that could have derailed their progress. But with help from their Software AG expert team, they quickly surmounted these challenges, proving that a winning solution requires a full team effort.<\/p>\n\n\n\n<p>The first obstacle came when the newly responsive system hung (and on a Sunday, no less). When this happened, the Software AG team was quick to identify the problem\u2014a patch that had not been applied\u2014and implement a quick solution. A week later, TCP\/IP errors appeared after hitting correction limits. Again, Software AG stepped in\u2014adding a simple, custom-tuned limit parameter.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"articletext_20444314\">On the road to the future<\/h3>\n\n\n\n<p>What\u2019s great about taking a modern approach and moving to Adabas Cluster is that the development and product management teams at Software AG are always working towards continuous improvement.<\/p>\n\n\n\n<p>With load balancing and high availability now onboard, thanks to this new architecture, Motus is considering other areas for performance and stability streamlining \u2014 splitting physical disks, batch encryption, and Docker for safer testing and version management.<\/p>\n\n\n\n<p>The result is that Motus is staying true to its principles, offering the most comprehensive car rental services for the people of South Africa\u2014quickly, securely, and without a hitch. And now that response times are blazingly fast again, customer satisfaction and retention are way up.&nbsp;<\/p>\n\n\n\n<p>\u201cWhat I think this project really highlights is that working with a partner that understands your business really lets you get the most out of your systems,\u201d says Mannya. \u201cFor us, getting to the ultimate technical solution was a process\u2014and only part of the job. The most powerful benefits came from the work we did with Software AG to tune that system to our exact constraints, needs, and customer considerations.\u201d<\/p>\n\n\n\n<p>The road to the future for Motus is paved with cross-team collaboration, innovation, and teamwork. And that\u2019s the stuff that keeps customers happy and coming back.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n    <section\n        class=\"o-related-posts alignwide\"\n        aria-label=\"Related Posts\"\n        style=\"--related-posts-columns: 3; margin-bottom: var(--wp--preset--spacing--m);\"\n    >\n        <div class=\"o-related-posts__inner\">\n            <div class=\"o-related-posts__header\">\n                <h6 class=\"o-related-posts__eyebrow\">Related Posts<\/h6>\n                                            <\/div>\n\n            <div class=\"o-related-posts__grid\">\n                                                                                                                        <a href=\"https:\/\/www.softwareag.com\/en\/resources\/adabas-natural\/nissan-europe-driving-efficiency-even-faster\/\" class=\"m-card-post o-related-posts__card\">\n                            <div class=\"m-card-post__image\">\n                    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Accelerate development in a modern DevOps environment. Modernize your Adabas &amp; Natural applications to save costs and embrace hybrid cloud.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-dark-bg-primary is-style-dark-bg-primary--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/en\/contact\/\">Speak with an expert<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-dark-bg-transparent is-style-dark-bg-transparent--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/tech.forums.softwareag.com\/t\/adabas-natural-community-edition-for-docker-download\/235228\">Try for free<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Motus cut average response times to under one second and reduced slow quotes by nearly 99% with Adabas Cluster for Linux, improving customer satisfaction and retention.<\/p>\n","protected":false},"featured_media":2770,"template":"","product":[66],"resource-industry":[],"resource-topic":[76,67],"resource-type":[12],"resource-subdirectory":[64],"class_list":["post-2768","resource","type-resource","status-publish","has-post-thumbnail","hentry","product-adabas-natural","resource-topic-linux-cloud","resource-topic-modernization","resource-type-customer-story","resource-subdirectory-adabas-natural"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Performance with Adabas &amp; 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