{"id":657,"date":"2025-04-28T13:14:11","date_gmt":"2025-04-28T17:14:11","guid":{"rendered":"https:\/\/www.softwareag.com\/resources\/adabas-natural\/customers-customer-stories-office-of-the-comptroller\/"},"modified":"2026-05-15T11:52:46","modified_gmt":"2026-05-15T15:52:46","slug":"reliable-future-ibm-z","status":"publish","type":"resource","link":"https:\/\/www.softwareag.com\/en\/resources\/adabas-natural\/reliable-future-ibm-z\/","title":{"rendered":"Large US State Comptroller Office -Building a reliable future on the IBM Z mainframe"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-meet-the-customer\">Meet the Customer:<\/h2>\n\n\n\n<p>The Office of the Comptroller is this large US state\u2019s chief tax collector, accountant, revenue estimator, and treasurer, responsible for writing the checks and keeping the books for the state government. The agency is also the state\u2019s purchasing manager, awarding, and managing hundreds of statewide contracts for over 200 state agencies and departments.<\/p>\n\n\n\n    <section\n        class=\"o-simple-cards o-simple-cards--cols-3 alignwide\"\n            >\n        <div class=\"o-simple-cards__inner\">\n            <div class=\"o-simple-cards__grid\">\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M480-390Zm-132-53 55 37 77-39 77 39 53-35-40-79H386l-38 77ZM209-160h541L646-369l-83 55-83-41-83 41-85-56-103 210ZM80-80l234-475q10-20 29.5-32.5T386-600h54v-280h280l-40 80 40 80H520v120h50q23 0 42 12t30 32L880-80H80Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Challenges<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Expose mainframe data and logic for new services while maintaining high performance, security, and reliability.<\/li>\n<li>Appeal to a new generation of programmers with modern developer tools<\/li>\n<li>Accelerate creation of web services from legacy applications, without touching the core code<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M200-120q-33 0-56.5-23.5T120-200v-560q0-33 23.5-56.5T200-840h560q8 0 15 1.5t14 4.5l-74 74H200v560h560v-266l80-80v346q0 33-23.5 56.5T760-120H200Zm261-160L235-506l56-56 170 170 367-367 57 55-424 424Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Outcomes<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>API-enabling mainframe applications\u00a0helps the Comptroller\u2019s office cost-effectively meet growing customer needs<\/li>\n<li>The\u00a0IBM Z gains connectivity while maintaining its performance, security, and reliability.<\/li>\n<li>Improved productivity and capabilities of developers<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M423.5-103.5Q400-127 400-160h160q0 33-23.5 56.5T480-80q-33 0-56.5-23.5ZM320-200v-80h320v80H320Zm10-120q-69-41-109.5-110T180-580q0-125 87.5-212.5T480-880q125 0 212.5 87.5T780-580q0 81-40.5 150T630-320H330Zm24-80h252q45-32 69.5-79T700-580q0-92-64-156t-156-64q-92 0-156 64t-64 156q0 54 24.5 101t69.5 79Zm126 0Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Solutions<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>The Office of the Comptroller uses the\u00a0<a href=\"https:\/\/www.softwareag.com\/en\/adabas-natural\/devops\/\">NaturalONE<\/a>\u00a0development environment and EntireX.<\/li>\n<li>Its developers code, test, and maintain applications with NaturalONE, and can create APIs and web services from existing application code.<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-building-the-future-on-a-foundation-of-reliable-secure-performance\">Building the future on a foundation of reliable, secure performance<\/h3>\n\n\n\n<p>Every dollar collected and spent on behalf of this state\u2019s government flows through the Office of the Comptroller. As the state\u2019s chief tax collector, accountant, revenue estimator, and treasurer, the agency is responsible for collecting more than 60 taxes, fees, and assessments that, in FY2021, totaled over $375 billion. The agency is also the state\u2019s purchasing manager, awarding and managing hundreds of statewide contracts on behalf of more than 200 state agencies and 1,600 cooperative purchasing members.<\/p>\n\n\n\n<p>The scale is hard to overstate. \u201cThe state\u2019s economy is one of the largest in the world,\u201d says the Mainframe Services Manager at the state\u2019s Comptroller of Public Accounts.<\/p>\n\n\n\n<p>The Mainframe Services Manager currently oversees all aspects of the mainframe operations. Since 1977, the mainframe has been at the heart of the agency\u2019s operations, providing the performance, stability and reliability that citizens and businesses need from the state.<\/p>\n\n\n\n<p>With growing demand from stakeholders for new data-driven services, and staff familiar with the Natural applications nearing retirement, the Comptroller\u2019s office needed to find new ways to extend the capabilities of its mainframe applications developed with&nbsp;Software AG\u2019s Natural, without relying on coding.<\/p>\n\n\n\n<p>A two-pronged approach brought greater flexibility to the team. First, to extend new services to constituents across the state, EntireX was brought in to API-enable the mainframe application. Second, NaturalONE was added to provide a modern development environment to appeal to the next generation of programmers.<\/p>\n\n\n\n    <section\n        class=\"o-testimonials-slider alignwide\"\n        data-testimonials-slider\n        aria-label=\"Testimonials\"\n    >\n        <div class=\"o-testimonials-slider__inner\">\n            \n            <div\n                id=\"testimonials-slider-1\"\n                class=\"o-testimonials-slider__viewport swiper\"\n                tabindex=\"0\"\n            >\n                <div class=\"o-testimonials-slider__track swiper-wrapper\" role=\"list\">\n                                            <article\n                            class=\"o-testimonials-slider__slide swiper-slide\"\n                            role=\"listitem\"\n                            aria-label=\"Testimonial 1 of 1\"\n                        >\n                            <blockquote class=\"o-testimonials-slider__quote\">\n                                <p>\n                                    <span class=\"quotation--opening\">\u201c<\/span>\n                                    Developing APIs for our existing applications enabled the state to innovate and connect the mainframe to more customers and stakeholders. This allows us to keep using our\u00a0IBM mainframe\u00a0application that has been\u00a0secure, reliable and stable\u00a0for decades.\n                                    <span class=\"quotation--closing\">\u201d<\/span>\n                                <\/p>\n                            <\/blockquote>\n\n                                                            <p class=\"o-testimonials-slider__attribution\">\n                                    <span\n                                        class=\"o-testimonials-slider__attribution-line o-testimonials-slider__attribution-line--person\"\n                                    >\n                                        <span\n                                            class=\"o-testimonials-slider__attribution-marker\"\n                                            aria-hidden=\"true\"\n                                        >\n                                            \u2014\n                                        <\/span>\n                                                                                <span>Natural Administrator, Large US State Comptroller Office, Natural Administrator<\/span>\n                                        <\/span>\n\n                                                                            <span\n                                            class=\"o-testimonials-slider__attribution-line o-testimonials-slider__attribution-line--company\"\n                                        >\n                                                                                            <span>Large US State Comptroller Office<\/span>\n                                                                                    <\/span>\n                                                                    <\/p>\n                            \n                                                            <p class=\"o-testimonials-slider__source-link-wrap\">\n                                    <a\n                                        class=\"o-testimonials-slider__source-link\"\n                                        href=\"https:\/\/www.softwareag.com\/en\/resources\/adabas-natural\/reliable-future-ibm-z\/\"\n                                        aria-label=\"View quote source\"\n                                                                            >\n                                        <span class=\"material-symbols-outlined\" aria-hidden=\"true\">\n                                            link\n                                        <\/span>\n                                    <\/a>\n                                <\/p>\n                                                    <\/article>\n                                    <\/div>\n            <\/div>\n\n                    <\/div>\n    <\/section>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-keeping-an-unmatched-level-of-service-with-ibm-z\">Keeping an unmatched level of service with IBM Z<\/h3>\n\n\n\n<p>The IBM mainframe\u2019s unparalleled performance means the Comptroller\u2019s office can run Natural application workloads that are too complex for other platforms. \u201cThere have been attempts to redesign or move certain workloads to server environments,\u201d says the Natural Administrator for the Office of the Comptroller. \u201cWhile they could reproduce some of the processes, they are not able to provide nearly the same level of service that we expect.\u201d<\/p>\n\n\n\n<p>Re-coding important components of the application for a new platform was also a non-starter. For example, the Natural Administrator states that, to deliver businesses and citizens with a single combined statement reflecting their tax liabilities, a computer-based balancing process consolidates billing information from over 75 taxes and fees. The source code for this process alone, if printed, would fill reams of paper\u2014impractical to move, but proven and reliable on the mainframe.<\/p>\n\n\n\n<p>IBM Z&#8217;s security helps the Comptroller\u2019s office process sensitive data while maintaining end-to-end data privacy. \u201cWith the amount of money our agency handles, security is critical to maintain the confidence of our citizens,\u201d says the Mainframe Services Manager. The agency can share data securely with entities across the state using SSL- and certificate-based connections. The agency can also leverage encryption while maintaining fast database performance.<\/p>\n\n\n\n<p>Reliability is critical for the agency\u2014and the mainframe is the only platform that can deliver the 99.9% service-level agreements it demands. \u201cFor all its strengths, the reliability of the mainframe is the number one reason we are still running on it,\u201d says the Mainframe Services Manager. \u201cSince I started working here as a developer in 1984, I can count on one hand the number of times the mainframe has been down.\u201d<\/p>\n\n\n\n<p>As a result, the Natural Administrator says, \u201cthe mainframe continues to prove itself as the most powerful engine for the processes we need to perform on our systems.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-naturalone-bumps-up-developer-productivity\">NaturalONE bumps up developer productivity<\/h3>\n\n\n\n<p>The Comptroller\u2019s office began exploring the transition to NaturalONE, an Eclipse-based Integrated Development Environment (IDE), when the capability to build web services caught developers\u2019 interest. Using NaturalONE, developers at the agency can code, test, and maintain applications; expose Natural objects as services; and create Rich Internet Applications (RIAs) and web interfaces. The Comptroller\u2019s office started a training program to ease implementation, plus extra support for long-time developers with extensive 3270 editor experience. The agency successfully deployed the NaturalONE client to more than 40 Windows laptops and then upgraded to mainframe Natural 9 shortly after.<\/p>\n\n\n\n<p>The agency quickly began to see the value that the modern IDE brings to mainframe application development teams. It\u2019s been a boon for the productivity of new developers, who love that the UI helps them create code and debug more efficiently. \u201cOur new programmers are so excited to use NaturalONE because they love all the new tools and wanted to be the first in line to learn it, and to teach their colleagues,\u201d says the Natural Administrator.<\/p>\n\n\n\n<p>With modern IDEs, developers can now generate web services much faster. For example, before NaturalONE, developing new CICS web services required programmers to write three separate COBOL programs. Now, with NaturalONE, the services are auto-generated, shrinking the process from multiple days to just minutes.<\/p>\n\n\n\n<p>Another benefit of implementing NaturalONE is that the agency is now more attractive to new talent. Offering the latest development capabilities helps manage generational change and keeps its programmers excited to learn.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-apis-open-legacy-business-logic-to-modern-interfaces\">APIs open legacy business logic to modern interfaces<\/h3>\n\n\n\n<p>Looking ahead, the agency has begun developing new application programming interfaces (APIs) to serve its partners and customers better. Developers use EntireX to API-enable the mainframe applications for digital business services quickly and easily.<\/p>\n\n\n\n<p>\u201cIf you want your existing applications to deliver the biggest bang for your buck, in my view, the best way to do that is to develop APIs,\u201d says the Natural Administrator. \u201cYou don\u2019t need to move the legacy application; you just need to call the business logic that has been functioning securely, reliably, and stably over the last 30 years.\u201d<\/p>\n\n\n\n<p>Now that they have a framework in place to create APIs easily, the agency can anticipate customer needs by identifying the most-used processes in the Natural global buffer pool. The team is gearing up to develop APIs before customers even ask for them.<\/p>\n\n\n\n<p>Though the digital landscape has changed greatly in the four decades since the agency first started counting on the mainframe, the Comptroller\u2019s office is now positioned for the future. Through NaturalONE and EntireX, the agency is leveraging its investments in unique, high-performing application logic, laying the foundation for new talent and innovative services that meet the state&#8217;s needs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n    <section\n        class=\"o-related-posts alignwide\"\n        aria-label=\"Related Posts\"\n        style=\"--related-posts-columns: 3; margin-bottom: var(--wp--preset--spacing--m);\"\n    >\n        <div class=\"o-related-posts__inner\">\n            <div class=\"o-related-posts__header\">\n                <h6 class=\"o-related-posts__eyebrow\">Related Posts<\/h6>\n                                            <\/div>\n\n            <div class=\"o-related-posts__grid\">\n                                                                                                                        <a 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Accelerate development in a modern DevOps environment. Modernize your Adabas &amp; Natural applications to save costs and embrace hybrid cloud.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-dark-bg-primary is-style-dark-bg-primary--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/contact\/\">Speak with an expert<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-dark-bg-transparent is-style-dark-bg-transparent--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/techcommunity.softwareag.com\/t\/adabas-natural-community-edition-for-docker-download\/235228\">Try for free<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons alignwide is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--4\"><a class=\"wp-block-button__link has-white-color has-text-color has-link-color has-text-align-left wp-element-button\" href=\"https:\/\/discover.softwareag.com\/free-it-health-checks.html\">Ask for a free IT Health Check<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>With NaturalONE, the Comptroller\u2019s Office is now able to generate new web services in minutes instead of days and appeal to a new generation of programmers with a modern IDE. And API-enabling mainframe applications cost-effectively meets growing customer needs.<\/p>\n","protected":false},"featured_media":658,"template":"","product":[66],"resource-industry":[],"resource-topic":[21,69,67],"resource-type":[12],"resource-subdirectory":[64],"class_list":["post-657","resource","type-resource","status-publish","has-post-thumbnail","hentry","product-adabas-natural","resource-topic-data-integration","resource-topic-ibm-z","resource-topic-modernization","resource-type-customer-story","resource-subdirectory-adabas-natural"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Reliable Future on the IBM Z Mainframe Explained<\/title>\n<meta name=\"description\" content=\"Explore how to ensure a reliable future on the IBM Z mainframe while enhancing performance and security for state agencies.\" \/>\n<meta name=\"robots\" content=\"index, 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