{"id":674,"date":"2024-11-18T16:49:59","date_gmt":"2024-11-18T20:49:59","guid":{"rendered":"https:\/\/www.softwareag.com\/resources\/adabas-natural\/virginia-dmv\/"},"modified":"2026-05-15T11:56:57","modified_gmt":"2026-05-15T15:56:57","slug":"virginia-dmv","status":"publish","type":"resource","link":"https:\/\/www.softwareag.com\/en\/resources\/adabas-natural\/virginia-dmv\/","title":{"rendered":"VA DMV: From legacy to leading edge with a modernized mainframe"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-meet-the-customer\">Meet the Customer:<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.dmv.virginia.gov\/\">Virginia&#8217;s Department of Motor Vehicles<\/a> (VA DMV) serves a customer base of approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. From its headquarters in Richmond, VA, DMV operates 76 customer service centers staffed by 1,800 dedicated employees.<\/p>\n\n\n\n    <section\n        class=\"o-simple-cards o-simple-cards--cols-3 alignwide\"\n            >\n        <div class=\"o-simple-cards__inner\">\n            <div class=\"o-simple-cards__grid\">\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M480-390Zm-132-53 55 37 77-39 77 39 53-35-40-79H386l-38 77ZM209-160h541L646-369l-83 55-83-41-83 41-85-56-103 210ZM80-80l234-475q10-20 29.5-32.5T386-600h54v-280h280l-40 80 40 80H520v120h50q23 0 42 12t30 32L880-80H80Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Challenges<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Integrating multiple business applications with mainframe data in a mixed platform environment<\/li>\n<li>Need to focus on product innovation driven by a 360-degree view of the customer<\/li>\n<li>The rip-and-replace approach is cost-prohibitive and risky<\/li>\n<li>Pressure to shift to agile development, with freedom to use a variety of programming languages<\/li>\n<li>Transitioning towards a platform-neutral framework<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M200-120q-33 0-56.5-23.5T120-200v-560q0-33 23.5-56.5T200-840h560q8 0 15 1.5t14 4.5l-74 74H200v560h560v-266l80-80v346q0 33-23.5 56.5T760-120H200Zm261-160L235-506l56-56 170 170 367-367 57 55-424 424Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Outcomes<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Streamlined existing systems into API-driven and microservice architectures in Eclipse<\/li>\n<li>Integrated robust DevOps practices for seamless CI\/CD pipelines<\/li>\n<li>Achieved 16.8 million transactions despite the legacy database management system<\/li>\n<li>Enabled mobile-first development and automated testing (unit and regression scenarios)<\/li>\n<li>Boosted customer satisfaction with reduced wait times<\/li>\n<li>Enhanced compliance and security despite the new offering of 50 web services<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M423.5-103.5Q400-127 400-160h160q0 33-23.5 56.5T480-80q-33 0-56.5-23.5ZM320-200v-80h320v80H320Zm10-120q-69-41-109.5-110T180-580q0-125 87.5-212.5T480-880q125 0 212.5 87.5T780-580q0 81-40.5 150T630-320H330Zm24-80h252q45-32 69.5-79T700-580q0-92-64-156t-156-64q-92 0-156 64t-64 156q0 54 24.5 101t69.5 79Zm126 0Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Solutions<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li><a href=\"https:\/\/www.softwareag.com\/adabas-natural\/ibm-z-mainframe\/\">Adabas for IBM Z\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/www.softwareag.com\/adabas-natural\/ibm-z-mainframe\/\">Natural for IBM Z\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/www.softwareag.com\/adabas-natural\/devops\/\">NaturalONE<\/a><\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-mainframe-to-agile-development-a-reality\">Mainframe to agile development, a reality<\/h2>\n\n\n\n<p>Just under a year ago, the Virginia Department of Motor Vehicles (VA DMV) processed 16.8 million transactions using the database management system and programming language that has served it for 30 solid years. The agency\u2019s journey to this seemingly unthinkable feat began with a strong vision for IT modernization. Joshua Elkins, VA DMV Software Developer, explains: \u201cMainframe computing and modern .NET development don\u2019t need to be mutually exclusive.\u201d How VA DMV got to this point is a story of pragmatic technological advancement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-keeping-up-with-the-times\">Keeping up with the times<\/h3>\n\n\n\n<p>A few years ago, the VA DMV was using an inverted-list database to centralize application data, 80% of which was written in Natural. Struggling to support this 40-year-old language with the next generation of programmers, the agency\u2019s modern customer experience strategy meant change was inevitable: \u201cWe wanted to do mobile development, offer customers new API-driven services, and get all our data into the cloud for better responsiveness. Agile gives us a much, much clearer view of what products we want to build,\u201d Elkins explains. \u201cBut we didn\u2019t want this to mean the death of our secure and reliable enterprise mainframe application and database.\u201d Just as well\u2014that, as part of Software AG\u2019s continued innovation and support of Adabas &amp; Natural to 2050 and beyond, the ability to use DevOps tools with the NaturalONE development environment meant that new developers could easily develop and maintain the existing mainframe applications.<\/p>\n\n\n\n<p>VA DMV\u2019s experience challenges commonly held beliefs that legacy applications can\u2019t evolve with the times: Adabas and Natural can operate on Linux for both on-premises and cloud deployment, run inside software containers, connect to NoSQL and data lake storage, and handle streaming data. \u201cThis has enabled us to accelerate our modernization journey with platform-agnostic applications,\u201d Elkins says. \u201cWhile providing a streamlined experience for our customers through a reliable mainframe on the back end. It\u2019s not often we have to tell customers we can\u2019t help them.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-outstanding-customer-experience-for-virginians\">Outstanding Customer Experience for Virginians<\/h3>\n\n\n\n<p>Of course, what really matters are the outcomes:<\/p>\n\n\n\n<p>The <a href=\"https:\/\/documentation.softwareag.com\/naturalONE\/natONE912\/core\/introduction\/intro-whatis.htm\">NaturalONE IDE, now part of the Natural product<\/a>, integrates with the popular Eclipse development environment and can expose and use applications via application programming interfaces. This has enabled the VA DMV to integrate with numerous back-end services, such as verifying passports, capturing images of driver\u2019s licenses, sharing data with the National Criminal Information Center, and accessing transportation accounts. Customers can now use self-service website features to complete verifications, customize alerts, and manage their EZPass (toll) accounts independently.<\/p>\n\n\n\n<p>Now, with automated testing and a mobile-first, responsive development approach, the payoff is also a much faster, more nimble delivery schedule. This can be evidenced by a significant reduction in wait times at DMV offices, as well as higher&nbsp;scores on both customer and employee satisfaction surveys.<\/p>\n\n\n\n<p>Compliance has also received a huge efficiency boost: \u201cWe now offer more than 50 service transactions on our website,\u201d Elkins explains. \u201cYes\u2014this gives our customers renewed autonomy, but naturally it comes with heaps of fresh regulations that have to be complied with on our end.\u201d Take the agency\u2019s compliance obligations relating to court orders, insurance monitoring, and driver safety. \u201cWhen everything was on the mainframe, it was highly secure,\u201d Pam Schwartz, Database Administrator, explains. \u201cNow we are sharing data with third parties, empowering customers to serve themselves through a variety of outlets\u2014you\u2019d think this would make us more vulnerable. But, in fact, we\u2019re able to harness 75 applications from across the state and federal government through .net interfaces to comply with regulations and mitigate that risk.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-future-2050\">The future 2050+<\/h3>\n\n\n\n<p>Delighted with how it\u2019s all coming together for the end customer, employees are also happier. \u201cMany people are on the path to becoming full-stack developers, whereas before, they would have been app developers alone,\u201d Elkins says.<\/p>\n\n\n\n<p>The initiative has even helped attract recent University of Virginia graduates who might never consider working in a mainframe shop. \u201cAgile has been fantastic because it\u2019s an opportunity for the real experts to sit with those new people,\u201d Elkins explains. \u201cIt\u2019s collaborative and continuous.&#8221;<\/p>\n\n\n\n<p>Pam Schwartz, Database Administrator, summarizes the story well: \u201cFor 25 years, VA DMV has easily updated the same database and application system to meet changing regulations. Today, the system is modern and integrated with numerous other systems and external users. Through it all, Adabas &amp; Natural and the IBM Z are always reliable, fast, and secure.\u201d<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n    <section\n        class=\"o-related-posts alignwide\"\n        aria-label=\"\"\n        style=\"--related-posts-columns: 3;\"\n    >\n        <div class=\"o-related-posts__inner\">\n            <div class=\"o-related-posts__header\">\n                <h6 class=\"o-related-posts__eyebrow\"><\/h6>\n                                            <\/div>\n\n            <div class=\"o-related-posts__grid\">\n                                                                                                                        <a href=\"https:\/\/www.softwareag.com\/en\/resources\/adabas-natural\/nissan-europe-driving-efficiency-even-faster\/\" class=\"m-card-post o-related-posts__card\">\n                            <div class=\"m-card-post__image\">\n                                                                  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Accelerate development in a modern DevOps environment. Modernize your Adabas &amp; Natural applications to save costs and embrace hybrid cloud.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-dark-bg-primary is-style-dark-bg-primary--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/contact\/\">Speak with an expert<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-dark-bg-transparent is-style-dark-bg-transparent--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/techcommunity.softwareag.com\/t\/adabas-natural-community-edition-for-docker-download\/235228\">Try for free<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons alignwide is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--3\"><a class=\"wp-block-button__link has-white-color has-text-color has-link-color has-text-align-left wp-element-button\" href=\"https:\/\/discover.softwareag.com\/free-it-health-checks.html\">Ask for a free IT Health Check<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Discover how the Virginia DMV modernized its mainframe with Software AG, streamlining operations, integrating APIs, and improving customer satisfaction.<\/p>\n","protected":false},"featured_media":675,"template":"","product":[66],"resource-industry":[16],"resource-topic":[77,72,67],"resource-type":[12],"resource-subdirectory":[64],"class_list":["post-674","resource","type-resource","status-publish","has-post-thumbnail","hentry","product-adabas-natural","resource-industry-government","resource-topic-developer","resource-topic-mainframe","resource-topic-modernization","resource-type-customer-story","resource-subdirectory-adabas-natural"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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