{"id":785,"date":"2024-11-18T13:46:56","date_gmt":"2024-11-18T17:46:56","guid":{"rendered":"https:\/\/www.softwareag.com\/resources\/adabas-natural\/connx-e-government-app-services\/"},"modified":"2026-05-15T15:10:46","modified_gmt":"2026-05-15T19:10:46","slug":"connx-e-government-app-services","status":"publish","type":"resource","link":"https:\/\/www.softwareag.com\/en\/resources\/data-integration\/connx-e-government-app-services\/","title":{"rendered":"Bringing the app to the mainframe for modern e-government services"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-meet-the-customer\">Meet the Customer:<\/h2>\n\n\n\n<p>This densely populated American city provides its residents with quick, easy access to all city government services and information. The 311 service is available 24\/7, 365 days a year, online in over 100 translatable languages and via Android and iOS apps, and by telephone.<\/p>\n\n\n\n    <section\n        class=\"o-simple-cards o-simple-cards--cols-3 alignwide\"\n            >\n        <div class=\"o-simple-cards__inner\">\n            <div class=\"o-simple-cards__grid\">\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M480-390Zm-132-53 55 37 77-39 77 39 53-35-40-79H386l-38 77ZM209-160h541L646-369l-83 55-83-41-83 41-85-56-103 210ZM80-80l234-475q10-20 29.5-32.5T386-600h54v-280h280l-40 80 40 80H520v120h50q23 0 42 12t30 32L880-80H80Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Challenges<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Improve access to information and services for city residents<\/li>\n<li>Avoid a risky and costly rewrite to a new platform<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M200-120q-33 0-56.5-23.5T120-200v-560q0-33 23.5-56.5T200-840h560q8 0 15 1.5t14 4.5l-74 74H200v560h560v-266l80-80v346q0 33-23.5 56.5T760-120H200Zm261-160L235-506l56-56 170 170 367-367 57 55-424 424Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Outcomes<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Extended e-government services to the Web and mobile<\/li>\n<li>Saved millions in conversion costs<\/li>\n<li>Cut expenses responding to service shutdowns<\/li>\n<li>Boosted public confidence in local government<\/li>\n<li>Prepared for an IoT, app-for-everything future<\/li>\n<li>Reached thousands of app connections per hour<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M423.5-103.5Q400-127 400-160h160q0 33-23.5 56.5T480-80q-33 0-56.5-23.5ZM320-200v-80h320v80H320Zm10-120q-69-41-109.5-110T180-580q0-125 87.5-212.5T480-880q125 0 212.5 87.5T780-580q0 81-40.5 150T630-320H330Zm24-80h252q45-32 69.5-79T700-580q0-92-64-156t-156-64q-92 0-156 64t-64 156q0 54 24.5 101t69.5 79Zm126 0Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Solutions<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Data-driven web and mobile apps made possible by <a href=\"https:\/\/www.softwareag.com\/connx\/\">CONNX<\/a><\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-one-touch-government-services\">One-touch government services<\/h3>\n\n\n\n<p>For this densely populated, large American city to provide millions of residents with the ability to reach out to and interact with city services via live support was truly a massive and forward-thinking undertaking. That\u2019s why the city\u2019s previous implementation of a live city-services hotline, accessible by dialing 311, was celebrated by city administrators around the nation and beyond.<\/p>\n\n\n\n<p>But in this fast-paced city, yesterday\u2019s cutting edge is today\u2019s out of date. And attracting the world\u2019s best from a new generation of tech workers, digital natives, and high-value millennial residents is the lifeblood of a global metropolis. Extending the 311 service to a mobile app wasn\u2019t so much a luxury as an absolute requirement. The residents wanted to use an app to report noise, potholes, and heavy traffic, get a quick fix when heat or hot water goes out, pay parking tickets and other bills, and engage in thousands of unique interactions with the city\u2019s 120 agencies, officers, and organizations.<\/p>\n\n\n\n<p>The problem was how to do this, given the city\u2019s desire to stick with all the advantages of using a robust mainframe. The landscape was littered with failed projects by cities that had undertaken total rewrites to such systems\u2014with subsequent financial, reputational and political costs.<\/p>\n\n\n\n<p>Thankfully, as a longtime user of <a href=\"https:\/\/www.softwareag.com\/en\/adabas-natural\/\">Adabas<\/a>, the city had a partner it could turn to in <a href=\"https:\/\/www.softwareag.com\/\">Software AG<\/a>. <a href=\"https:\/\/www.softwareag.com\/en\/connx\/\">CONNX<\/a> provided a safer, faster, lower-cost, and more secure way forward. CONNX brought digitalized 311 services to any platform\u2014from Web to tablet to mobile\u2014exceeding residents&#8217; demands to have the city\u2019s ear, no matter the time or day.<\/p>\n\n\n\n    <section\n        class=\"o-testimonials-slider alignwide\"\n        data-testimonials-slider\n        aria-label=\"Testimonials\"\n    >\n        <div class=\"o-testimonials-slider__inner\">\n            \n            <div\n                id=\"testimonials-slider-1\"\n                class=\"o-testimonials-slider__viewport swiper\"\n                tabindex=\"0\"\n            >\n                <div class=\"o-testimonials-slider__track swiper-wrapper\" role=\"list\">\n                                            <article\n                            class=\"o-testimonials-slider__slide swiper-slide\"\n                            role=\"listitem\"\n                            aria-label=\"Testimonial 1 of 1\"\n                        >\n                            <blockquote class=\"o-testimonials-slider__quote\">\n                                <p>\n                                    <span class=\"quotation--opening\">\u201c<\/span>\n                                    A few years ago, many city and state governments realized it was time to modernize\u2014and attempted total re-writes, spending hundreds of millions of dollars. The problem is that over 50 percent of such projects fail, and even when they don\u2019t, the new systems may not reach parity with the mainframes they replaced.\n                                    <span class=\"quotation--closing\">\u201d<\/span>\n                                <\/p>\n                            <\/blockquote>\n\n                                                            <p class=\"o-testimonials-slider__attribution\">\n                                    <span\n                                        class=\"o-testimonials-slider__attribution-line o-testimonials-slider__attribution-line--person\"\n                                    >\n                                        <span\n                                            class=\"o-testimonials-slider__attribution-marker\"\n                                            aria-hidden=\"true\"\n                                        >\n                                            \u2014\n                                        <\/span>\n                                                                                <span>Daniel Bierman, Principal Product Manager<\/span>\n                                        <\/span>\n\n                                                                            <span\n                                            class=\"o-testimonials-slider__attribution-line o-testimonials-slider__attribution-line--company\"\n                                        >\n                                                                                            <a href=\"https:\/\/www.softwareag.com\">\n                                                    Software AG\n                                                <\/a>\n                                                                                    <\/span>\n                                                                    <\/p>\n                            \n                                                            <p class=\"o-testimonials-slider__source-link-wrap\">\n                                    <a\n                                        class=\"o-testimonials-slider__source-link\"\n                                        href=\"https:\/\/www.softwareag.com\/en\/resources\/data-integration\/connx-e-government-app-services\/\"\n                                        aria-label=\"View quote source\"\n                                                                            >\n                                        <span class=\"material-symbols-outlined\" aria-hidden=\"true\">\n                                            link\n                                        <\/span>\n                                    <\/a>\n                                <\/p>\n                                                    <\/article>\n                                    <\/div>\n            <\/div>\n\n                    <\/div>\n    <\/section>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-data-access-and-virtualization-the-mainframe-moving-at-21st-century-speed\">Data access and virtualization: The mainframe moving at 21st-Century speed<\/h3>\n\n\n\n<p>The city\u2019s leaders analyzed what other cities had tried and had no desire to break its amazing 311 hotline<span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">, backed by Adabas and&nbsp;<a href=\"https:\/\/www.softwareag.com\/resources\/data-integration\/connx-vsam\/\" target=\"_blank\">VSAM<\/a>&nbsp;on the backend, and other powerful custom applications&nbsp;<\/span>used for services throughout the metropolis.<\/p>\n\n\n\n<p>A lot of research led to a clear conclusion: CONNX was a better way to go. It would let the city keep its existing system advantages while offering totally modern iOS and Android apps, giving residents zip code- and address-based, individual access to city services.<\/p>\n\n\n\n<p>Best of all, setup and implementation were promised to be fast, cheap, and successful. \u201cOur success rate on these sorts of projects really is 100 percent,\u201d says Bierman. It was all proved true.<\/p>\n\n\n\n<p>So did the popularity of app-based, e-government interactions. On a normal day, CONNX Web servers are bringing the city\u2019s apps to the mainframe at a rate of thousands of connections an hour.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ready-for-iot-and-anything-else-in-a-day\">Ready for IoT\u2014and anything else\u2014in a day<\/h3>\n\n\n\n<p>The system has already saved the city millions of dollars in both setup costs and ongoing costs. Automating bill payment and other services adds force multipliers such as real-time services, fewer errors and faster turnaround times, city employees avoiding the drudgery of menial data entry, and residents with a closer connection to the place they already love with a passion.<\/p>\n\n\n\n<p>But what\u2019s really special about what CONNX has brought to the city is its promise for the future.<\/p>\n\n\n\n<p>From smart infrastructure built on an IoT backbone to real-time access to city cameras for traffic routing, the world\u2019s cities are moving towards raw data access that depends on apps.<\/p>\n\n\n\n<p>\u201cIf the city wants to implement a new service,\u201d says Bierman, \u201cIt can take care of the CONNX part by writing a simple query of about a dozen lines\u2014that it can finish testing in less than a day.\u201d That means the city can go from idea to implementation in as little as a month, limited only by the bureaucracy of studying the impact of the new service.<\/p>\n\n\n\n<p>And as the 311 app connections continue to rise with the success of the city\u2019s e-government services, the only interaction it needs with Software AG is to add licenses and web servers\u2014easily scaling to keep access speedy, costs predictable and low, and people smiling.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n    <section\n        class=\"o-related-posts alignwide\"\n        aria-label=\"Related Posts\"\n        style=\"--related-posts-columns: 3;\"\n    >\n        <div class=\"o-related-posts__inner\">\n            <div class=\"o-related-posts__header\">\n                <h6 class=\"o-related-posts__eyebrow\">Related Posts<\/h6>\n                                            <\/div>\n\n            <div class=\"o-related-posts__grid\">\n                                                                                                                        <a 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class=\"m-card-post__excerpt\">\n                                    AAFMAA turned a cyberattack into innovation. By integrating LLMs + ML into their Adabas &#038; Natural environment, the Association built an in-house anomaly detection engine that delivers real-time insights, smarter threat modeling, and seamless alerting across the org.\n                                <\/p>\n                                                    <\/a>\n                                                <\/div>\n        <\/div>\n    <\/section>\n\n\n\n<div class=\"wp-block-group alignfull is-style-left-aligned pre-footer-cta has-purple-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--l);padding-top:var(--wp--preset--spacing--xxl);padding-bottom:var(--wp--preset--spacing--xxl)\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading alignfull has-text-align-left has-grande-font-size has-white-color has-text-color has-link-color has-large-font-size wp-elements-518dc2c8c83a48f86689e9b7ebe68d5c\" id=\"h-are-you-ready-to-unite-cloud-and-mainframe-data\">Are you ready to unite cloud and mainframe data?<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-5b92afae2dd829e796e63bc93605e2ec\">Become a data-driven organization by leveraging all the information in your enterprise, however it\u2019s structured\u2014without changing your core systems. &nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-dark-bg-primary is-style-dark-bg-primary--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/contact\/\">Speak with an expert<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-dark-bg-transparent is-style-dark-bg-transparent--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/connx\/connx-demo\/\">Request a demo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A large U.S. city modernized 311 services with web and mobile apps, saving millions, avoiding costly rewrites, and boosting public confidence with 24\/7 access.<\/p>\n","protected":false},"featured_media":786,"template":"","product":[66,48],"resource-industry":[16],"resource-topic":[21,67],"resource-type":[12],"resource-subdirectory":[65],"class_list":["post-785","resource","type-resource","status-publish","has-post-thumbnail","hentry","product-adabas-natural","product-connx","resource-industry-government","resource-topic-data-integration","resource-topic-modernization","resource-type-customer-story","resource-subdirectory-data-integration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Modern E-Government Services Enhance Accessibility | Software AG<\/title>\n<meta name=\"description\" content=\"Explore modern e-government services transforming city interactions. 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