{"id":785,"date":"2024-11-18T13:46:56","date_gmt":"2024-11-18T17:46:56","guid":{"rendered":"https:\/\/www.softwareag.com\/resources\/adabas-natural\/connx-e-government-app-services\/"},"modified":"2026-02-05T14:21:16","modified_gmt":"2026-02-05T18:21:16","slug":"connx-e-government-app-services","status":"publish","type":"resource","link":"https:\/\/www.softwareag.com\/en\/resources\/data-integration\/connx-e-government-app-services\/","title":{"rendered":"Bringing the app to the mainframe for modern e-government services"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull customer-story-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-meet-the-customer\">Meet the Customer:<\/h2>\n\n\n\n<p>This densely populated, large American city is providing its residents quick, easy access to all city government services and information. The 311 service is available 24\/7, 365 days a year, in over 100 translatable languages online and via Android and iOS apps, and via telephone.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-f415f12b wp-block-columns-is-layout-flex\" style=\"margin-top:48px\">\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"\/app\/uploads\/2025\/08\/peak.png\" alt=\"mountain peak icon\" class=\"wp-image-362\" style=\"object-fit:contain;width:48px;height:48px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-challenges\">Challenges<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve access to information and services for city residents <\/li>\n\n\n\n<li>Avoid a risky and costly rewrite to a new platform<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"\/app\/uploads\/2025\/08\/checklist.png\" alt=\"checklist icon\" class=\"wp-image-365\" style=\"object-fit:contain;width:48px;height:48px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-outcomes\">Outcomes<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Extended e-government services to Web and mobile<\/li>\n\n\n\n<li>Saved millions in conversion costs<\/li>\n\n\n\n<li>Cut expenses responding to service shutdowns<\/li>\n\n\n\n<li>Boosted public confidence in local government<\/li>\n\n\n\n<li>Prepared for an IoT, app-for-everything future<\/li>\n\n\n\n<li>Reached thousands of app connections per hour<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"\/app\/uploads\/2025\/08\/lightbulb.png\" alt=\"lightbulb icon\" class=\"wp-image-367\" style=\"object-fit:contain;width:48px;height:48px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-solutions\">Solutions<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Data-driven web and mobile apps made possible by <a href=\"https:\/\/www.softwareag.com\/en\/connx\/\">CONNX<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>A few years ago, many city and state governments realized it was time to modernize\u2014and attempted total re-writes, spending hundreds of millions of dollars. The problem is that over 50 percent of such projects fail, and even when they don\u2019t, the new systems may not reach parity with the mainframes they replaced.<\/p><cite>Daniel Bierman, Principal Product Manager, Software AG<br><\/cite><\/blockquote><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-one-touch-government-services\">One-touch government services<\/h3>\n\n\n\n<p>For this densely populated, large American city to provide millions of residents the ability to reach out and interact with city services with live support was truly a massive and forward-thinking undertaking. That\u2019s why the city\u2019s previous implementation of a live city-services hotline, accessible by dialing 311, was celebrated by city administrators around the nation and beyond.<\/p>\n\n\n\n<p>But in this fast-paced city, yesterday\u2019s cutting-edge is today\u2019s out-of-date. And attracting the world\u2019s best from a new generation of tech workers, digital natives and high value millennial residents is the lifeblood of a global metropolis. Extending the 311 service to a mobile app wasn\u2019t so much a luxury\u2014as an absolute requirement. The residents wanted to use an app to report noise, potholes, and heavy traffic, get a quick fix when heat or hot water goes out, pay parking tickets and other bills, and engage in thousands of unique interactions with city\u2019s 120 agencies, officers and organizations.<\/p>\n\n\n\n<p>The problem was how to do this given the city\u2019s desire to stick with all the advantages of using a robust mainframe. The landscape was littered with failed projects by cities that had undertaken total rewrites to such systems\u2014with subsequent financial, reputational and political costs.<\/p>\n\n\n\n<p>Thankfully, as a longtime user of <a href=\"https:\/\/www.softwareag.com\/en\/adabas-natural\/\">Adabas<\/a>, the city had a partner it could turn to in <a href=\"https:\/\/www.softwareag.com\/\">Software AG<\/a>. <a href=\"https:\/\/www.softwareag.com\/en\/connx\/\">CONNX<\/a> provided a safer, faster, lower-cost and more secure way forward. CONNX brought digitalized 311 services to any platform\u2014from Web to tablet to mobile\u2014 exceeding resident demands to have the city\u2019s ear no matter the time or day.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-data-access-and-virtualization-the-mainframe-moving-at-21st-century-speed\">Data access and virtualization: The mainframe moving at 21st-Century speed<\/h3>\n\n\n\n<p>The city\u2019s leaders analyzed what other cities had tried and had no desire to break its amazing 311 hotline with Adabas and <a href=\"https:\/\/www.softwareag.com\/resources\/data-integration\/connx-vsam\/\">VSAM<\/a> on the backend, and other powerful custom applications being used for services throughout the metropolis.<\/p>\n\n\n\n<p>A lot of research led to a clear conclusion: CONNX was a better way to go. It would let the city keep its existing system advantages while offering totally modern iOS and Android apps giving residents zip code- and address-based, individual access to city services.<\/p>\n\n\n\n<p>Best of all, setup and implementation promised to be fast, cheap and successful. \u201cOur success rate on these sorts of projects really is 100 percent,\u201d says Bierman. It was all proved true.<\/p>\n\n\n\n<p>So did the popularity of app-based, e-government interactions. On a normal day, CONNX Web servers are bringing the city\u2019s apps to the mainframe at a rate of thousands of connections an hour.<br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ready-for-iot-and-anything-else-in-a-day\">Ready for IoT\u2014and anything else\u2014in a day<\/h3>\n\n\n\n<p>The system has already saved the city millions of dollars in both setup costs and now on an ongoing basis. Automating bill payment and other services adds force multipliers like real-time services, fewer errors and turn-around times, city employees avoiding the drudgery of menial data entry, and residents with a closer connection to the place they already love with a passion.<\/p>\n\n\n\n<p>But what\u2019s really special about what CONNX has brought to the city is what it promises for the future.<\/p>\n\n\n\n<p>From smart infrastructure built on an IoT backbone, to real-time access to city cameras for traffic routing, the world\u2019s cities are moving towards raw data access that depends on apps.<\/p>\n\n\n\n<p>\u201cIf the city wants to implement a new service,\u201d says Bierman, \u201cIt can take care of the CONNX part by writing a simple query of about a dozen lines\u2014that it can finish testing in less than a day.\u201d That means the city can go from idea to implementation in as little as a month, limited only by the bureaucracy of studying the impact of the new service.<\/p>\n\n\n\n<p>And as the 311 app connections continue to rise with the success of the city\u2019s e-government services, the only interaction it needs with Software AG is to add licenses and web servers\u2014easily scaling to keep access speedy, costs predictable and low, and people smiling.<br><\/p>\n\n\n\n<div class=\"wp-block-group alignwide sag-cards-row sag-cards-row-icons has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-top-color:var(--wp--preset--color--gray);border-top-width:2px;border-right-style:none;border-right-width:0px;border-bottom-style:none;border-bottom-width:0px;border-left-style:none;border-left-width:0px;margin-top:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--l)\">\n<h2 class=\"wp-block-heading alignwide\" id=\"h-you-may-also-like\" style=\"margin-top:48px;margin-bottom:var(--wp--preset--spacing--m)\">You may also like:<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-f7d19e04 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--m)\">\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"\/app\/uploads\/2025\/08\/lightbulb-icon.png\" alt=\"lightbulb icon\" class=\"wp-image-186\" style=\"width:42px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-stay-connected\">Stay connected<\/h4>\n\n\n\n<p>Join the community and follow the latest news about Adabas &amp; Natural in the Software AG Tech Community.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/techcommunity.softwareag.com\/tag\/Adabas-Natural\">Visit our Tech Community<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"\/app\/uploads\/2025\/08\/laptop-icon.png\" alt=\"laptop icon\" class=\"wp-image-188\" style=\"width:42px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-see-what-s-new\">See what&#8217;s new<\/h4>\n\n\n\n<p>Discover the latest innovations, view webinars and see how Adabas &amp; Natural is ready for 2050 and beyond.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/adabas-natural\/\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"\/app\/uploads\/2025\/08\/globe-icon.png\" alt=\"globe icon\" class=\"wp-image-189\" style=\"width:42px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-international-user-groups\">International User Groups<\/h4>\n\n\n\n<p>Join one of our User Groups to network with your peers from all around the globe.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/en\/developer\/usergroup\/\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-left-aligned pre-footer-cta has-purple-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--l);padding-top:var(--wp--preset--spacing--xxl);padding-bottom:var(--wp--preset--spacing--xxl)\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading alignfull has-text-align-left has-grande-font-size has-white-color has-text-color has-link-color has-large-font-size wp-elements-518dc2c8c83a48f86689e9b7ebe68d5c\" id=\"h-are-you-ready-to-unite-cloud-and-mainframe-data\">Are you ready to unite cloud and mainframe data?<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-5b92afae2dd829e796e63bc93605e2ec\">Become a data-driven organization by leveraging all the information in your enterprise, however it\u2019s structured\u2014without changing your core systems. &nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-dark-bg-primary is-style-dark-bg-primary--4\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/contact\/\">Speak with an expert<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-dark-bg-transparent is-style-dark-bg-transparent--5\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/connx\/connx-demo\/\">Request a demo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A large U.S. city modernized 311 services with web and mobile apps, saving millions, avoiding costly rewrites, and boosting public confidence with 24\/7 access.<\/p>\n","protected":false},"featured_media":786,"template":"","product":[66,48],"resource-industry":[16],"resource-topic":[21,67],"resource-type":[12],"resource-subdirectory":[65],"class_list":["post-785","resource","type-resource","status-publish","has-post-thumbnail","hentry","product-adabas-natural","product-connx","resource-industry-government","resource-topic-data-integration","resource-topic-modernization","resource-type-customer-story","resource-subdirectory-data-integration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Modern E-Government Services Enhance Accessibility | Software AG<\/title>\n<meta name=\"description\" content=\"Explore modern e-government services transforming city interactions. 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