{"id":844,"date":"2023-01-13T09:01:53","date_gmt":"2023-01-13T13:01:53","guid":{"rendered":"https:\/\/www.softwareag.com\/resources\/adabas-natural\/israeli-ministry-of-labor\/"},"modified":"2026-05-15T15:15:57","modified_gmt":"2026-05-15T19:15:57","slug":"israeli-ministry-of-labor","status":"publish","type":"resource","link":"https:\/\/www.softwareag.com\/en\/resources\/adabas-natural\/israeli-ministry-of-labor\/","title":{"rendered":"Israeli Ministry of Labor"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-meet-the-customer\">Meet the Customer:<\/h2>\n\n\n\n<p><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">The&nbsp;<a href=\"https:\/\/www.gov.il\/en\/departments\/molsa\/govil-landing-page\" target=\"_blank\">Israeli Ministry of Labor, Social Affairs, and Social Services<\/a>&nbsp;helps citizens who are in crisis due to disability, financial hardship, unemployment, discrimination, and exploitation.<\/span> The Ministry processes more than 80,000 cases per year, serving citizens through its departments, local authorities, associations, and organizations.<\/p>\n\n\n\n    <section\n        class=\"o-simple-cards o-simple-cards--cols-3 alignwide\"\n            >\n        <div class=\"o-simple-cards__inner\">\n            <div class=\"o-simple-cards__grid\">\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M480-390Zm-132-53 55 37 77-39 77 39 53-35-40-79H386l-38 77ZM209-160h541L646-369l-83 55-83-41-83 41-85-56-103 210ZM80-80l234-475q10-20 29.5-32.5T386-600h54v-280h280l-40 80 40 80H520v120h50q23 0 42 12t30 32L880-80H80Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Challenges<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Expose a 20+ year-old mainframe application to the web<\/li>\n<li>Speed up handling of 80,000+ cases per year<\/li>\n<li>Make system available to 257+ municipalities via the Internet<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M200-120q-33 0-56.5-23.5T120-200v-560q0-33 23.5-56.5T200-840h560q8 0 15 1.5t14 4.5l-74 74H200v560h560v-266l80-80v346q0 33-23.5 56.5T760-120H200Zm261-160L235-506l56-56 170 170 367-367 57 55-424 424Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Outcomes<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Increased applications processed by 570% in one year<\/li>\n<li>Reduced time to process applications from 3 \u2013 6 months to a few hours<\/li>\n<li>Exposed mainframe application to 97% of municipalities with around 5,700 users<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                                    <article\n                        class=\"o-simple-cards__card o-simple-cards__card--light\"\n                    >\n                        <div class=\"o-simple-cards__header\">\n                                                            <div\n                                    class=\"o-simple-cards__icon o-simple-cards__icon--light o-simple-cards__icon--color-purple\"\n                                    aria-hidden=\"true\"\n                                >\n                                    <span\n                                        class=\"o-simple-cards__icon-svg\"\n                                    >\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#000000\"><path d=\"M423.5-103.5Q400-127 400-160h160q0 33-23.5 56.5T480-80q-33 0-56.5-23.5ZM320-200v-80h320v80H320Zm10-120q-69-41-109.5-110T180-580q0-125 87.5-212.5T480-880q125 0 212.5 87.5T780-580q0 81-40.5 150T630-320H330Zm24-80h252q45-32 69.5-79T700-580q0-92-64-156t-156-64q-92 0-156 64t-64 156q0 54 24.5 101t69.5 79Zm126 0Z\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n                                                                                        <h3 class=\"o-simple-cards__title\">Solutions<\/h3>\n                                                    <\/div>\n\n                        <div class=\"o-simple-cards__content\">\n                                                            <div class=\"o-simple-cards__description\">\n                                    <ul>\n<li>Leveraged development tools such as NaturalONE<\/li>\n<li>EntireX deployed to open up the mainframe application to the web<\/li>\n<li>ApplinX used to convert the green screen to a web-based user interface<\/li>\n<\/ul>\n\n                                <\/div>\n                            \n                                                    <\/div>\n                    <\/article>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-improving-the-welfare-support-process-from-months-to-hours\">Improving the welfare support process from months to hours<\/h3>\n\n\n\n<p>The Israeli Ministry of Labor, Social Affairs, and Social Services assists people in crisis. Whether it is a disabled citizen seeking urgent housing or a person facing discrimination, the Ministry is there to help.<\/p>\n\n\n\n<p>With a population of more than 9 million that is ethnically and spiritually diverse, Israel\u2019s standard of living is significantly higher than that of many other countries in the region. Nevertheless, the country still faces issues in employment and social welfare that must be addressed expeditiously.<\/p>\n\n\n\n<p>This falls to the Ministry of Labor, Social Affairs, and Social Services. The Ministry receives tens of thousands of requests from citizens for assistance each year. Departments from Developmental Mental Disability to Social Services and Youth at Risk are served by the Ministry. And often, some situations must be dealt with urgently.<\/p>\n\n\n\n<p>In the past, the department was frustrated by the time it took to process each request\u2014particularly for cases that required quick action. The hundreds of municipalities that handled the cases had to file them with the Ministry through a mostly manual process. This slowed the processing down and sometimes left people at risk.<\/p>\n\n\n\n<p>Paper forms were being passed from the municipalities to the Ministry and back again, often requiring five different signatures for approval each time. Some individual cases took up to six months to process, and sometimes, cases would get completely lost in the shuffle.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-making-the-old-new-again\">Making the old new again<\/h3>\n\n\n\n    <section\n        class=\"o-testimonials-slider alignwide\"\n        data-testimonials-slider\n        aria-label=\"Testimonials\"\n    >\n        <div class=\"o-testimonials-slider__inner\">\n            \n            <div\n                id=\"testimonials-slider-1\"\n                class=\"o-testimonials-slider__viewport swiper\"\n                tabindex=\"0\"\n            >\n                <div class=\"o-testimonials-slider__track swiper-wrapper\" role=\"list\">\n                                            <article\n                            class=\"o-testimonials-slider__slide swiper-slide\"\n                            role=\"listitem\"\n                            aria-label=\"Testimonial 1 of 1\"\n                        >\n                            <blockquote class=\"o-testimonials-slider__quote\">\n                                <p>\n                                    <span class=\"quotation--opening\">\u201c<\/span>\n                                    We needed all of the municipalities to participate in the process to make it faster, so we took the whole application and built a \u2018cloud\u2019 web service around it. We exposed it to the world!\n                                    <span class=\"quotation--closing\">\u201d<\/span>\n                                <\/p>\n                            <\/blockquote>\n\n                                                            <p class=\"o-testimonials-slider__attribution\">\n                                    <span\n                                        class=\"o-testimonials-slider__attribution-line o-testimonials-slider__attribution-line--person\"\n                                    >\n                                        <span\n                                            class=\"o-testimonials-slider__attribution-marker\"\n                                            aria-hidden=\"true\"\n                                        >\n                                            \u2014\n                                        <\/span>\n                                                                                <span>Yehuda Zeve, Mainframe Development Manager<\/span>\n                                        <\/span>\n\n                                                                            <span\n                                            class=\"o-testimonials-slider__attribution-line o-testimonials-slider__attribution-line--company\"\n                                        >\n                                                                                            <span>Ministry of Labor, Social Affairs and Social Services<\/span>\n                                                                                    <\/span>\n                                                                    <\/p>\n                            \n                                                    <\/article>\n                                    <\/div>\n            <\/div>\n\n                    <\/div>\n    <\/section>\n\n\n\n<p>The Ministry was using 20+-year-old green-screen application technology, and there was no way to make it accessible to municipalities over the internet. The legacy system was developed 20 years ago using Natural, Natural Construct, and Adabas. ApplinX was used to create a graphical user interface accessible via the web. To improve performance, the Ministry had upgraded its IBMZ\u00ae platform from z\/VM to z\/OS\u00ae. This new operating system provided greater accessibility and openness within its systems, giving the Ministry the ability it needed to make them accessible to its users.<\/p>\n\n\n\n<p>Yehuda Zev, Mainframe Development Manager at the Ministry, said: \u201cWe needed to make it possible to connect the municipalities to the mainframe system through the Internet.\u201d<\/p>\n\n\n\n<p>He said the Ministry chose EntireX to successfully turn the older program into a web service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-major-improvements-faster-processing\">Major improvements, faster processing<\/h3>\n\n\n\n<p>By exposing the mainframe system to the web, the Ministry\u2019s welfare process execution time has dropped from months to hours. There has been a 570% increase in one year in the number of assignments approved.<\/p>\n\n\n\n<p>During the modernization project, the application was updated to support new functions and comply with new regulations. It was done, as usual, using the Natural Construct processing capability. Therefore, all new parameters were marked as \u201coptional\u201d to reduce unnecessary interference.<\/p>\n\n\n\n<p>The Ministry\u2019s goal was to build an efficient, simple infrastructure for today\u2019s web service and any future web services it might require.<\/p>\n\n\n\n<p>Yehuda Zev said that updating the system was a very big challenge and not an easy task. But now: \u201cIt is very stable, it works, and it lets us do exactly what we want.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-new-features-improve-the-flow-of-forms\">New features improve the flow of forms<\/h3>\n\n\n\n<p>The new functionality made it possible not only to perform the application&#8217;s existing roles but also to implement new features. One of these features is handling the form processing. Historically, if a form had an error, it would be sent back to the user as soon as the error was detected\u2014ignoring the rest of the form. As a result, users had to resend the form many times. Now, the entire form is checked before being returned to the user, and the user can resend the corrected form only once.<\/p>\n\n\n\n<p>The Ministry&#8217;s current goal is to develop new web services using EntireX, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reports on vulnerable members of the society who are currently at an institution (by date received).<\/li>\n\n\n\n<li>Reports and\/or updates of a specific procedure performed on any of the above persons.<\/li>\n\n\n\n<li>Reports and\/or updates of institutions\u2019 specifications.<\/li>\n<\/ul>\n\n\n\n<p>Today, Israel\u2019s Ministry of Labor, Social Affairs, and Social Services can now help vulnerable citizens when they need it the most. \u201cThe feedback has been unbelievable. Everyone is very happy with the result,\u201d said Yehuda Zev.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n    <section\n        class=\"o-related-posts alignwide\"\n        aria-label=\"Related Posts\"\n        style=\"--related-posts-columns: 3;\"\n    >\n        <div class=\"o-related-posts__inner\">\n            <div class=\"o-related-posts__header\">\n                <h6 class=\"o-related-posts__eyebrow\">Related Posts<\/h6>\n                                            <\/div>\n\n            <div class=\"o-related-posts__grid\">\n                                                                                                                        <a href=\"https:\/\/www.softwareag.com\/en\/resources\/adabas-natural\/nissan-europe-driving-efficiency-even-faster\/\" class=\"m-card-post o-related-posts__card\">\n                            <div class=\"m-card-post__image\">\n                                                                    <img 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With webMethods EntireX, the Ministry replaced mainframe applications and paper forms with an interface open to anyone through the Internet.<\/p>\n","protected":false},"featured_media":845,"template":"","product":[66],"resource-industry":[16],"resource-topic":[77,72,67],"resource-type":[12],"resource-subdirectory":[64],"class_list":["post-844","resource","type-resource","status-publish","has-post-thumbnail","hentry","product-adabas-natural","resource-industry-government","resource-topic-developer","resource-topic-mainframe","resource-topic-modernization","resource-type-customer-story","resource-subdirectory-adabas-natural"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Israeli Ministry of Labor Customer Story: Success | Software AG<\/title>\n<meta name=\"description\" content=\"Explore the Israeli Ministry of Labor Customer Story and discover how they 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