Meet our customer hero
Lyreco ensures employees get their Nespresso
Digitalization, the regulatory environment and increasing global competition are driving unprecedented change. Organizations must adapt their business strategies, better manage risk and simplify critical processes to avoid being disrupted by change. Many organizations are turning to the Internet of Things (IoT) to optimize operations and drive new business models.
Companies like Lyreco are a prime example of organizations seizing the opportunity to innovate and take advantage of a connected, digital future. By embedding IoT technology in its products, Lyreco is able to redefine its relationship with its partners and customers.
Lyreco is a key supplier of Nespresso premium coffee and coffee machines for businesses. Lyreco recognizes that more and more of the products its customers desire are becoming connected. This connectivity provides Lyreco’s customers with deeper insights into product usage and often allows customers to decrease operational expenses, increase environmental awareness and innovate with new service offerings.
In order to further delight Nespresso customers, Lyreco adopted the Cumulocity VendMe solution for Nespresso coffee and coffee machines. This IoT solution facilitates the collection of data from vending machine and stock and operations management applications, all powered by the Cumulocity IoT platform. The full Cumulocity IoT solution provides Lyreco with real-time stock and sales analysis, a unique configuration of Lyreco machine operations, a set of stock-level business rules and integration to Lyreco business systems.
Cumulocity IoT platform
Cumulocity’s VendMe solution allows Lyreco to monitor the live operational performance of Nespresso machines and their usage so coffee capsules can be dispatched before they are needed and field technicians as soon as a critical fault is detected.
Benefits to Lyreco and its customers
Raoul Marechal, Technics and Operations Manager at Lyreco, describes the value that Lyreco has found from its IoT solution. “The Cumulocity IoT solution for our Nespresso Capsule Dispensers helped us reduce out-of-order and out-of-stock situations to a minimum,” he said. “At the same time, we were able to reduce costs by improving our operational processes. Our employees now benefit from having a real-time view on machine data during daily work on customer sites and via integration of the machine data into our SAP® system.”