As the incumbent telecom provider in Belgium, Proximus’s
journey to digital wasn’t easy. With a lot of IT systems, complex processes in place and knowledge scattered across individuals on the team, the company’s digital transformation hinged on its ability to identify and deploy a platform that could centralize, organize and systematize its processes. With ARIS
, the team has created structure and put processes and knowledge in a place that anyone can access. Click play to hear more about Proximus's journey to digital transformation thanks to process excellence from Kevin Ledegen, CUO-E2E – Head of PM journey delivery house at Proximus.