TM Forum's Business Process Framework (eTOM) is a critical component for the Open Digital Framework, which is TM Forum's blueprint for enabling communication service providers’ (CSPs) successful business process transformations.
It is a comprehensive, industry-agreed, multilayered view of the key business processes required to run an efficient, effective and agile digital enterprise.
Industry leaders and practitioners in TM Forum’s community have created and evolved the Open Digital Framework, including the Business Process Framework.
TM Forum's Business Process Framework, eTOM, is now available as an accelerator package for ARIS to support CSPs in their business transformation initiatives.
Companies that want to use it need a valid membership of the TM Forum and an active subscription of ARIS Advanced or ARIS Enterprise, version 10 SR16. CSPs don't need to start converting the eTOM documentation into their BPM environment but can directly use the ARIS database for eTOM.
How can you get it?
You can download the free eTOM accelerator for ARIS from the Software AG - Download Center and then import it into ARIS.
If you already have an account, please log in here: Software AG - Download Center. Navigate to ARIS Content Packages under More Resources on the left and select eTOM Framework ARIS Model. Download your free package.
If you are new to the ARIS Download Center, please sign in first here: Software AG - Download Center - User Registration and create your user and password.
After signing in, please log in and navigate to ARIS Content Packages under More Resources on the left and select eTOM Framework ARIS Model. Download your free package.