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CBR Leverages ARIS for Government Licensing Process Optimization
Go beyond simply “process intelligence” and start running intelligent processes.
CBR is committed to enhancing the quality and efficiency of its services, especially for licensing exams such as those for driving licenses. Philip Blowers, who oversees quality and process management, explains that since 2022, CBR has focused on being more customer-oriented and optimizing service delivery processes.
ARIS supports CBR by enabling detailed mapping of every step in the customer’s journey, from medical assessments to theoretical and practical exams. Its user-friendly interface and collaborative features make it ideal to efficiently integrate all process elements.
Meet the customer
CBR, otherwise known as the Centraal Bureau Rijvaardigheid, is the Dutch Central office of Driving Certification. It is the government office responsible for conducting driving exams for all motor vehicles including cars, scooters, motorbikes and trucks in the Netherlands.
