If you’re having trouble telling the difference between process mining and task mining, you’re not alone—and you’re not wrong. According to Forrester, they are converging into a single market and serve a similar purpose. While they take different approaches—one that extracts insights from business process details and one from how humans use computers for work, the report explains how to use both and turn process insights into improvements.
In this report, learn more about both process and task mining and how they are evolving. You can expect: