.
Advisory
Access go-live support for webMethods.io
Enhance your team's capabilities during critical go-live or rollout milestones with support from one of our technical experts. By incorporating a trained expert on your team, you can reduce risks and increase the likelihood of success, ensuring a smoother transition to business-as-usual (BAU) operations with greater certainty. In instances where issues arise, a technical expert is on hand to quickly help identify and resolve problems, minimizing downtime and disruption for your organization.
What do I get?
With this offer, you will get:
- Advice and guidance on webMethods.io topics relating to go-live activities.
- Support in diagnostic activities.
- Support in pre-emptive review discussions and planning reviews.
- Recommendations for improvements for similar future activities and next steps.
What can I expect?
This is a 5-day engagement. During this time, you will get support from a technical expert on the consulting team for additional guidance and team augmentation during your go-live or milestone event.
Who benefits from the Access go-live support for webMethods.io Fast Track Service?
- CIO and IT Operations gain access to additional expertise specifically to reduce risk in go-live activities.
- Operational Teams work with a technical expert to gain immediate insight, guidance, and responses to technical questions.
More details
-
How it works
- Prior to the engagement, the Customer provides the technical scope (products), working times and activity calendar to allow Software AG to properly resource the engagement.
- The Consultant will prepare a schedule and arrange a kickoff meeting to confirm times, objectives and expected outcomes.
- The Consultant will allocate an agreed amount of time for reading, possibly commenting on, customer documentation about the go-live plans and proposed activities. The Consultant will provide advice where possible on risk mitigations, recommendations for additional activities, or other guidance that can reasonably be provided given the information available to the consultant.
- The Consultant will work with the Customer’s operations team during the go-live activities as agreed in the initial planning.
- If time has been allocated to this, the Consultant will, after the go-live activities are completed, or at the end of the Consultant’s available time for supporting go-live activities, provide a written reporting not to exceed ten pages outlining the activities supported along with any remaining recommendations for follow-up activities or risk mitigations.
-
Service resultsBy the end of the engagement, you will have received support for activities related to your go-live and a report outlining the activities supported along with any remaining recommendations for follow-up activities or risk mitigations.
Additional Fast Track Service information
Software AG’s Sales and Customer Success team members can provide pricing details upon request. All business will be conducted in English unless otherwise agreed to by Software AG Consultant and customer. Delivery will occur within the customer’s standard business days and standard business hours.
