Support
Premium Care
Your mission critical systems are vital to your bottom line. With Premium Care, you get peace of mind from an added layer of expert support that goes beyond conventional product support offerings. Your issues are prioritized regardless of their classification, plus you’ll gain best practice knowledge and hands-on guidance from our experts to learn how to derive even more value from your technology investments.
Whether you have active projects, mission critical business applications to maintain, want to leverage best practices and new features, or are looking to supplement new skills on your team, we have personalized care to deliver the support you need.
What do I get?
No matter what your support requirements are, Premium Care offers a reliable approach to managing your business-critical production environment. Choose the right level of service for your organization:
What can I expect?
With this offer, you will gain:
- Quicker problem resolution with proactive issue handling.
- Peace of mind with direct access to your Designated Service Engineer.
- Maximized business applications with insight into the latest service releases.
- Access to expert technicians and support staff with specialized knowledge to tackle complex technical issues.
Who benefits from Premium Care?
- Senior Management is confident that product functionality is well understood by their delivery teams so they can maximize business application benefits and increase product adoption.
- Operational Staff maximizes system availability with proactive management of platform environments; extends support during critical development/testing of applications; and reduces time-to-resolution, all while using best practices and insight into latest service release.
- IT Developers get access to mentors and hands-on guidance so they can resolve issues more quickly and efficiently on their own.
More details
How it works
- An introductory meeting is established by the Designated Service Engineer to get you started with Premium Care – including any processes and associated contact details.
- Once Premium Care is set up and running, Software AG provides the agreed support and assistance.
- The Designated Service Engineer will continuously monitor and analyze customer feedback and metrics to identify areas for improvement
Additional Fast Track Service information
Software AG’s Sales and Customer Success team members can provide pricing details upon request. All business will be conducted in English unless otherwise agreed to by Software AG Consultant and customer. Delivery will occur within the customer’s standard business days and standard business hours.
