{"id":855,"date":"2025-09-05T17:13:48","date_gmt":"2025-09-05T21:13:48","guid":{"rendered":"https:\/\/www.softwareag.com\/?page_id=855"},"modified":"2026-01-05T11:49:19","modified_gmt":"2026-01-05T15:49:19","slug":"support","status":"publish","type":"page","link":"https:\/\/www.softwareag.com\/es\/support\/","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"<div class=\"wp-block-group alignwide sag-cards-row sag-cards-row-icons is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:48px;margin-bottom:var(--wp--preset--spacing--m)\">General Information<\/h2>\n\n\n\n<p><strong>Support is the starting point for all Product Support-related information and questions.<\/strong><\/p>\n\n\n\n<p>Aqu\u00ed encontrar\u00e1 las herramientas y la orientaci\u00f3n que necesita para acceder a Global Support y utilizarlo eficazmente. Tanto si tiene preguntas como si necesita ayuda para solucionar problemas o informaci\u00f3n detallada sobre un producto, todo est\u00e1 disponible en este lugar.<\/p>\n\n\n\n<p class=\"translation-block\">Review the \u201c<a href=\"https:\/\/empower.softwareag.com\/rz_images\/SoftwareAGGSANOnboardingCustomers_October2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" data-no-translation=\"\">Overview Global Support Organization<\/a>\u201d on-boarding presentation of the Global Support organization and processes.<\/p>\n\n\n\n<p class=\"translation-block\">Start searching our <a href=\"https:\/\/empower.softwareag.com\/KnowledgeCenter\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Knowledge base <\/a>for best practices, solutions, or define your own contact or report product-related questions or issues by visiting the <a href=\"https:\/\/getsupport.softwareag.com\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"noreferrer noopener\">Incident Management Portal<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-gray-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Global Support Services<\/h2>\n\n\n\n<p>If you&#8217;re interested in additional services beyond your Standard Maintenance &amp; Support Services agreement, learn about our Premium Care Services.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-2b35a046e30940b480c246a8822fac4b translation-block\">Mantenimiento y soporte activo para empresas<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/es\/enterprise-active-maintenance-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-c36d27ffcb0421d5e1be815c3a10a821 translation-block\">Mantenimiento y soporte est\u00e1ndar<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/es\/support\/standard-maintenance-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-356c9156efbad643d3eb0e3d5908d8ed translation-block\">Soporte Premium para empresas<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/es\/support\/enterprise-premium-support-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Saber m\u00e1s<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-26f3dbfea754a82d24c5c31c5a3d406e is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-cf51808a39f16c2582805c47c92fa351\">Product Lifecycle &amp; Maintenance<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Maintenance &amp; Support Policies<\/summary>\n<p class=\"has-black-color has-text-color has-link-color wp-elements-8cd9e1bfa2998c519f25b2c649f5623f\">The global Maintenance Policy describes the product version lifecycle phases and the maintenance services delivered during each phase.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/es\/support-policies\/\" target=\"_blank\" rel=\"noreferrer noopener\">Show Maintenance &amp; Support Policies<\/a><\/div>\n<\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Product Lifecycle Status<\/summary>\n<p class=\"has-black-color has-text-color has-link-color wp-elements-63e0508447d0805c4d5393bbdff514ef\">Check the Product Version Availability&nbsp;page for detailed information about maintenance windows for a specific product release level and platform.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/empower.softwareag.com\/Products\/ProductAvailability\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Show Product Version Availability<\/a><\/div>\n<\/div>\n<\/details>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide sag-cards-row sag-cards-row-icons is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"contact\" style=\"margin-top:48px;margin-bottom:var(--wp--preset--spacing--m)\">Contacto<\/h2>\n\n\n\n<p>La mejor manera de iniciar el contacto con Asistencia es establecer la conexi\u00f3n adecuada desde el principio. A continuaci\u00f3n se indican varios componentes que pueden ser \u00fatiles para encontrar la informaci\u00f3n adecuada para que pueda tomar una decisi\u00f3n informada al ponerse en contacto con nosotros.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f7d19e04 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--m)\">\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"960\" src=\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/09\/phone_in_talk_24dp_8E3CF7_FILL0_wght400_GRAD0_opsz24.svg\" alt=\"Ll\u00e1manos\" class=\"wp-image-1474\" style=\"width:42px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>N\u00famero de ayuda<\/strong><\/h4>\n\n\n\n<p>Llame al n\u00famero de ayuda +49 61518629044, si tiene alguna pregunta t\u00e9cnica o relacionada con el funcionamiento.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--3\"><a class=\"wp-block-button__link wp-element-button\">Llame a<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"960\" src=\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/09\/contact_phone_24dp_8E3CF7_FILL0_wght400_GRAD0_opsz24.svg\" alt=\"Directorio de soporte\" class=\"wp-image-1473\" style=\"width:42px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Directorio de contactos de asistencia mundial<\/strong><\/h4>\n\n\n\n<p>Encuentre el Centro de Apoyo Global m\u00e1s cercano e informaci\u00f3n sobre c\u00f3mo ponerse en contacto.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--4\"><a class=\"wp-block-button__link wp-element-button\" href=\"#directory\">See Global Support Directory <\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"960\" src=\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/09\/problem_24dp_8E3CF7_FILL0_wght400_GRAD0_opsz24.svg\" alt=\"Portal de gesti\u00f3n de incidentes\" class=\"wp-image-1472\" style=\"width:42px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Portal de gesti\u00f3n de incidentes<\/h4>\n\n\n\n<p>Para comunicar preguntas o problemas relacionados con el producto, registre una incidencia de asistencia.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--5\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/ICO_Landing_Page.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Plantear una incidencia de asistencia<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-d4e79d44c3c0eeef1e599c2e87df7705 is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-79309f23b9d3ae063e7c4ef58dad5892\">Antes de ponerse en contacto con nosotros<\/h2>\n\n\n\n<p>El servicio que prestamos es m\u00e1s eficaz si nos facilita la mayor cantidad de informaci\u00f3n posible sobre su pregunta o problema cuando se ponga en contacto con nosotros.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Antes de abrir un incidente de soporte<\/summary>\n<p>Search for the error message or problem via the search field in the Incident Management Portal.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--6\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/ICO_Landing_Page.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Access the Incident Management Portal<\/a><\/div>\n<\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Cuando llame, tenga a mano la siguiente informaci\u00f3n para ayudarnos a resolver r\u00e1pidamente su problema de asistencia:<\/summary>\n<p><strong>Soporte Detalles del incidente<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Su n\u00famero de incidencia de asistencia de Software AG, si se pone en contacto con nosotros en relaci\u00f3n con un problema notificado anteriormente.<\/li>\n\n\n\n<li>Su n\u00famero de cliente de Software AG.<\/li>\n\n\n\n<li>Versi\u00f3n, nivel de versi\u00f3n y nivel SM\/parche de sus productos Software AG.<\/li>\n\n\n\n<li>Versiones de todo el software relacionado, incluido el sistema operativo, los componentes de red, etc.<\/li>\n\n\n\n<li>Correcciones\/parches que se han aplicado a sus productos de Software AG y cualquier cambio que se haya realizado en su entorno recientemente.<\/li>\n\n\n\n<li>N\u00fameros y\/o mensajes de error espec\u00edficos, en su caso.<\/li>\n\n\n\n<li>Secuencia de acontecimientos que condujeron al error.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Impacto empresarial<\/strong><\/p>\n\n\n\n<p>Clasifique la gravedad de su caso seg\u00fan las siguientes definiciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CRISIS&nbsp;<\/strong>- Grave interrupci\u00f3n de la producci\u00f3n.\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-5a987b78999893f39b6ee814c43fe5c7\">NOTA: Despu\u00e9s de abrir su incidente de crisis en el Portal de Gesti\u00f3n de Incidentes, puede LLAMAR al&nbsp;<a href=\"https:\/\/empower.softwareag.com\/public_directory.aspx\">Centro de asistencia<\/a>&nbsp;de asistencia.&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"translation-block\"><strong>CRITICAL&nbsp;<\/strong>\u2013 Significant production business impact<\/li>\n\n\n\n<li class=\"translation-block\"><strong>STANDARD&nbsp;<\/strong>\u2013 Visible error or issue<\/li>\n<\/ul>\n\n\n\n<p>Bas\u00e1ndose en su descripci\u00f3n del problema y su evaluaci\u00f3n del impacto en su negocio, el Consultor de Soporte le proporcionar\u00e1 asistencia para determinar el nivel de gravedad aplicado a su Incidente.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Despu\u00e9s de abrir un incidente de soporte<\/summary>\n<p class=\"has-black-color has-text-color has-link-color wp-elements-11fcb8eb2f3954776535ffd2ad1c7e3a translation-block\">If you need to send diagnostic data to your Support Incident,&nbsp;follow&nbsp;the instructions on the&nbsp;<a href=\"https:\/\/empower.softwareag.com\/GeneralSupportInfo\/DiagnosticInformation\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Diagnostic Information<\/a>&nbsp;page.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-color has-gray-background-color has-text-color has-background has-link-color wp-elements-6adeb540b141b4f368027dc045ac41a9 is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-2a847619b15fce61f1dce0613200ed4d\" id=\"directory\">Directorio de contactos de asistencia mundial<\/h2>\n\n\n\n<p>Find your local phone number. You can reach us via the phone numbers listed by country below.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>North America<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Canad\u00e1<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: <br>+1 (800) 525-7859<br>+1 (303) 218-7433<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00e9xico<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: <br>+52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>USA<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: <br>+1 (800) 525-7859<br>+1 (303) 218-7433<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>South America<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Argentina<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Belice<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Brasil<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: 0800-940-0022<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Chile<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Colombia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Costa Rica<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Rep\u00fablica Dominicana<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ecuador<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>El Salvador<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Guatemala<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Honduras<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Nicaragua<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Panam\u00e1<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Puerto Rico<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Uruguay<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Venezuela<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +52 55 8525 9450<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>Europe<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Austria<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +43 1 417 0037<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(German)<\/strong>: +43 1 417 0207<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>B\u00e9lgica<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +32 (2) 588 7805<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(French)<\/strong>: +32 (2) 588 7840<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Rep\u00fablica Checa<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629038<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Dinamarca<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +45 8988 7868<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Estonia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629040<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Finlandia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629041<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Francia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +33 1 7640 0017<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(French)<\/strong>: +33 1 7640 0021<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Alemania<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629044<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(German)<\/strong>: +49 61518629045<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Grecia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629038<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Islandia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629046<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Irlanda<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629047<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Italia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +39 (0) 294 752 569<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Letonia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629040<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Lituania<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629040<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Pa\u00edses Bajos<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +31 70 808 0193<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Noruega<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629050<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Polonia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629038<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Portugal<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629051<\/li>\n\n\n\n<li><strong>Phone Support (Spanish)<\/strong>: +49 61518629052<\/li>\n\n\n\n<li><strong>Phone Support (Portuguese)<\/strong>: TBD<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Espa\u00f1a<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +34 91 1230-590<\/li>\n\n\n\n<li><strong>Phone Support (Spanish)<\/strong>: +34 91 1230-538<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Suecia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 61518629055<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Suiza<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +41 43 508 3604<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(German)<\/strong>: +41 43 508 3862<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(French)<\/strong>: +41 43 508 3865<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Turqu\u00eda<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +90 (0) 216 361 0164<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Reino Unido<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +44 (1332) 408 383<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>Middle East<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Bahr\u00e9in<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Egipto<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Iran<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Iraq<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Israel<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +972 3 7217908<\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(Hebrew)<\/strong>: +972 3 7383524<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Jordan<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kuwait<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>L\u00edbano<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Om\u00e1n<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Qatar<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Arabia Saud\u00ed<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Sudan<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>UAE<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Yemen<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +49 (6151) 8629061<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>Africa<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Sud\u00e1frica<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: <br>0860 232 343 (for use within South Africa)<br>+49 6151 4933 123 (for calling from outside South Africa)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-white-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>Asia Pacific<\/summary>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Australia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +61 1800 618 543<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>China<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +86 (400) 842 1281<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hong Kong<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +852 800 931 797<br>001 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>India<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong> <strong>(English):<\/strong> <br>000 800 919 0717<br>+49 6151 862 9068<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Indonesia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +62 21 50996533<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Jap\u00f3n<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Phone Support<\/strong> <strong>(Japanese)<\/strong>: +81 (0) 3 5539 8887<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Phone Support<\/strong> <strong>(English)<\/strong>: +81 (0) 3 5539 8889<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Korea<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: 002 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Malasia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: <br>+60 3 3099 2735<br>00 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Nueva Zelanda<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: 00 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Filipinas<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +63 (2) 8271 1850<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Singapur<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: <br>+65 (3129) 0707<br>001 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Taiw\u00e1n<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +886 80 149 1119<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Tailandia<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: 001 800 2747 4357 (Universal International Freephone Number)<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Vietnam<\/summary>\n<ul class=\"wp-block-list\">\n<li><strong>Online Support Services<\/strong>: <a href=\"https:\/\/empower.softwareag.com\/ContactSupport\/JSM\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Portal de gesti\u00f3n de incidentes<\/a><\/li>\n\n\n\n<li><strong>Phone Support<\/strong>: +84 (24) 4458 2218<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Non-product inquiries<\/strong>: <a href=\"mailto: empower@softwareag.com\" target=\"_self\">empower@softwareag.com<\/a><\/li>\n<\/ul>\n<\/details>\n<\/details>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-color has-white-background-color has-text-color has-background has-link-color wp-elements-ab26d3dc2fe3662c222e91c5359bdd66 is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator alignwide has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-b43e1672f43f0e630c985f6b82d93bc4\">Informaci\u00f3n de diagn\u00f3stico<\/h2>\n\n\n\n<p>This page provides instructions for transmitting diagnostic data to Software AG for your Support Incidents.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Data Transmission<\/strong><\/summary>\n<p><em>Software AG respects the confidentiality of our customers and data sent to us by our customers. We strongly recommend that you do not transmit personal or confidential data by any means unless absolutely necessary to assist in diagnosis of a technical problem.<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Files containing non-sensitive information and that are &lt; 30 MB in size can be submitted as attachments to Support Incidents via the Incident Management Portal.<\/li>\n\n\n\n<li>Any files containing sensitive information and any files &gt;= 30 MB can be uploaded to the Secure Attachment Store via the corresponding link in the Support Incident in the Incident Management Portal.<\/li>\n\n\n\n<li>If you are not allowed to upload sensitive data to the Secure Attachment Store then please provide us the credentials to your own secured room via the Support Incident.<\/li>\n\n\n\n<li class=\"translation-block\">Send DVDs (or other agreed upon physical media)&nbsp;<strong>only<\/strong>&nbsp;upon request by Software AG.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>About our Secure Attachment Store Dracoon<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>Customer creates Incident that creates a channel for file posting in Dracoon<\/li>\n\n\n\n<li>Customer file is loaded into the Dracoon channel, called a data room<\/li>\n\n\n\n<li>Global Support accesses the data and review the files in the data room<\/li>\n\n\n\n<li>After the incident is closed the data is archived and in six months the data is deleted<\/li>\n\n\n\n<li>The data is stored in the cloud<\/li>\n\n\n\n<li class=\"translation-block\">Dracoon is highly secure, ISO \/IEC 27001 certified;&nbsp;<a href=\"https:\/\/www.dracoon.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Additional information about Dracoon<\/a><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator alignwide has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">M\u00e1s informaci\u00f3n y consejos<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-dark-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-50517579673165cc213e6ea366c192bf\">Sistema telef\u00f3nico de asistencia<\/h4>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-27e81d9788ceffda5f13ff841d955d6b\">Men\u00fa de voz sencillo y f\u00e1cil de navegar. Cobertura en ingl\u00e9s mejorada con nuestros asesores de asistencia altamente cualificados de todo el mundo, todos ellos con dominio del ingl\u00e9s.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-dark-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-8c01bae9e365ad0741ea56c168681906\">Tenga a mano su n\u00famero de cliente<\/h4>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e97edc9df7e4f90a7a2bf7f56cce28ad\">Tenga a mano su n\u00famero de cliente para las nuevas incidencias o el n\u00famero de incidencia para que le devuelvan la llamada de una incidencia existente.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-dark-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-b98d80dad00b99fd53b683be53684d7b\">\u00bfProblemas para contactar con el n\u00famero de tel\u00e9fono local de su pa\u00eds?<\/h4>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-5439700ff2d4e784a62e5eed9a20dcaa\">Si su pa\u00eds no aparece en la lista o tiene alg\u00fan problema para ponerse en contacto con nosotros a trav\u00e9s de su n\u00famero local, ll\u00e1menos al +49 6151 862 9044.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-gray-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Horario comercial<\/h2>\n\n\n\n<p class=\"translation-block\">If not otherwise stated in your contract, regular business hours for <strong>Global Support offices are from 8 AM to 5 PM local time, Monday through Friday (except on holidays). <\/strong>During these hours our Support Consultants are available for all your support incidents. Outside our standard hours of operation (weeknights, weekends, and holidays) our Support Consultants are available for Crisis incidents depending on your technical service contract.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Asistencia 24 horas \/ 7 d\u00edas a la semana<\/h4>\n\n\n\n<p>Si llama fuera de nuestro horario de atenci\u00f3n est\u00e1ndar (noches de la semana, fines de semana y festivos), la asistencia estar\u00e1 disponible para incidencias de crisis en funci\u00f3n de su contrato de asistencia.<\/p>\n\n\n\n<p>Su llamada de asistencia 24 x 7 se transferir\u00e1 al personal de asistencia pertinente.<\/p>\n\n\n\n<p>Este tipo de asistencia s\u00f3lo est\u00e1 disponible a trav\u00e9s de los n\u00fameros de asistencia en ingl\u00e9s.<\/p>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>General Information Support is the starting point for all Product Support-related information and questions. 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