PUT CUSTOMERS AT THE
HEART OF YOUR PROCESSES
In today's digital world, customers are full of expectations. They want the very best service and a personalized approach. Reach their hearts—and their wallets—by designing customer satisfaction into every process across your business. We’ll show you how.
With customer journey mapping—powered by ARIS—your processes will be devoted to a positive customer experience. You can:
- Recognize new ways to satisfy customer needs
- See your business from the customer’s point of view
- Incorporate customer touchpoints
- Increase brand value by acting on KPIs customers care about
- Identify gaps, issues and opportunities in your processes that affect how customers feel about doing business with you
If you’re ready to put customers first, put ARIS into your business process design. See why ARIS is loved by millions of users and consistently rated as a leader by analysts.
Read white paperWHY USE ARIS
Make customer centricity a key driver of your digital business:
CUSTOMER JOURNEY DESIGN
Building the best customer experience starts by designing a customer journey from the outside-in. Understand customer needs, expectations and desires, and map their journeys with your internal processes.
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CUSTOMER BEHAVIORIAL ANALYSIS
Improve the customer experience by aligning customer journeys to internal processes. Evaluate customer touchpoints and identify moments of truth, pain points and best practices as well as risks that may make an impact.
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CUSTOMER EXPERIENCE OPTIMIZATION
In ARIS, you’ll find predefined dashboards and reports to identify and analyze critical customer touchpoints and improve the overall customer experience. See weaknesses and opportunities for improvement at a glance. Customize KPIs, charts and dashboards by business role.
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PRODUCT SHOWCASE
Design the best customer journeys with these ARIS products:
ARIS ARCHITECT & DESIGNER
Design processes that win over your customers. Get business and IT on the same team. Create, analyze, manage and administer the whole enterprise model with our flagship ARIS product.
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ARIS CONNECT
Leverage the wisdom of the crowd! Using social networking, people can contribute to processes based on their unique skills and experiences. Empower anyone, anytime, anywhere to make your business processes the best in the world.
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ARIS AWARE
Gain deep insights into your business landscape with next-generation process dashboards and analytics. Take data from many sources and visualize it as KPIs on dashboards that anyone can build.
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RECOMMENDED RESOURCES
WHITE PAPER:
IMPROVING CUSTOMER EXPERIENCE
What does it take to improve the customer experience? This white paper tells how to design and analyze customer-centric processes with ARIS. See how to take customer emotions and expectations into account, use customer journey mapping and touchpoint analysis, and identify critical moments of truth to deliver a better customer experience.
Read now
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ANALYST REPORT:
GIVING CUSTOMERS THE RESPECT
THEY DESERVE
A customer journey goes beyond a single experience. The journey includes all the interactions a customer has with your organization. How can your organization chart a course to customer satisfaction when the journey spans many departments?
Read report
Read report
TUTORIAL:
HOW ARIS HELPS YOU KEEP
CUSTOMERS HAPPY
This tutorial will teach you how to gain business with effective customer experience management powered by ARIS.
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Watch now
VIDEO:
SCORE A PERFECT 10 WITH
CUSTOMERS USING ARIS 10
See how ARIS 10 can help you deliver the best customer experience through customer journey design and other new features.
Watch now
Watch now
