GOING THE EXTRA MILE

FOR EXCELLENCE

ISO-certified because your business depends on us

QUALITY, CONTINUITY & CLOUD SECURITY

HOW WE EARN YOUR CONFIDENCE DAILY

Your business demands the highest quality and availability from your digital infrastructure. Count on us to make sure that happens for you. To prove our continuous commitment to your success, our robust Integrated Management System combines:

Quality Management System
Business Continuity Management System
Information Security Management System

Read on to learn the details.

QUALITY MANAGEMENT SYSTEM

Software and services designed for your success

Our ISO 9001-certified Quality Management System (QMS) is foundational for assuring high customer satisfaction, delivering the best-quality services and software as well as making continuous improvements. As part of our QMS, our system for Product Development, Professional Services and Global Support describes the processes, roles and rules that guide the daily work of every employee and how critical assets are secured. This framework:

Assures compliance with laws and regulations on quality, safety and performance
Safeguards our ability to support our customers
Clearly defines transparent processes
Enables a continuous stream of innovation in an agile development environment
Builds in feedback to assure we supply quality software that creates a competitive advantage for our customers

The QMS is foundation of our Integrated Management System (IMS).

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BUSINESS CONTINUITY MANAGEMENT SYSTEM

Because digital businesses never stop

Our ISO 22301-certified Business Continuity Management System incorporates an extraordinary degree of digitalization with best-practice governance processes, incident response teams and co-location of critical infrastructure and applications. This assures critical systems are available for our customers so they can meet their compliance requirements. Customers are guaranteed to get the services they need, quickly and effectively, even in a crisis situation. We continually align our Business Continuity Management System to changing requirements, review it regularly and improve continuously its efficiency.

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CLOUD SECURITY

The Cloud Information Security Management Program (ISMP) secures Software AG Cloud with the highest industry standards.

Cloud Information Security Management System

The ISO/IEC 27000 standards series is a widely recognized set of international security standard that specifies security management best practices and comprehensive security controls. The foundation of this certification is the development and implementation of a Cloud Information Security Management System (ISMS).

The Software AG Cloud ISMS defines our approach to managing security for cloud services in a holistic, comprehensive manner and provides a suite of information security measures to:

Protect cloud information assets from unauthorized access, use, disclosure, disruption, modification, inspection, recording or destruction
Proactively identify security risks, prevent, detect and respond to security breaches and violations
Comply with legal, regulatory and contractual requirements
Adopt an overarching management process to ensure information security controls meet information security needs on an ongoing basis

The independent third-party auditors assessment, which validates compliance with the ISO/IEC 27001 standard, provides evidence that the Software AG Cloud ISMS is comprehensive and in accordance with industry-leading best practices.

Software AG has certification for compliance with ISO/IEC 27001:2013, ISO/IEC 27017:2015, and ISO/IEC 27018:2019. The standard cloud services in scope are listed in the certification scope statement.

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Service Organization Controls (SOC)

SOC reports are independent third-party examination reports that demonstrate how Software AG achieves key compliance controls and objectives. The purpose of these reports is to help you and your auditors understand Software AG controls established to support operations and compliance.