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Artificial Solutions

Artificial Solutions is a leading specialist in natural language interaction. Its patented technology platform, Teneo, enables people to converse with applications and services using NPL to accomplish their goals.
Supporting 35 languages, Teneo is the first complete platform to enable enterprises to rapidly build natural language applications that embrace artificial intelligence using machine learning and implicit personalization. It also improves an organization’s understanding of the “voice of the customer” by unlocking the actionable insights bound up in captured natural language conversations.

Natural Language Interaction Solutions

Building intelligent conversational applications cross-channel

For consistent human-like conversations across all digital channels

Artificial Solutions and Software AG combine forces to deliver unique solutions based on Natural Language Interaction (NLI), a form of Artificial Intelligence that allows people to talk to applications and electronic devices in free-format, natural language, using speech, text, touch or gesture across all digital channels (intelligent websites, bots, chatbots, mobile apps, IoT, wearables, connected homes, connected cars…) leveraging on Machine Learning, Internet of Things (IoT) and Big Data capabilities. Easily build digital employers or assistants and human-like conversational and voice applications that improve the customer experience.

 For consistent human-like conversations across all digital channels

Features and Benefits

One Platform for All Natural Language Interactions
Teneo is unique because it enables enterprises to interact with their customers with one voice regardless of which topic the customer is interested in or which device they have chosen as their gateway to the organization.
Own the Natural Language Data
  • Owning and understanding the conversations you have with your customers data offers a unique opportunity to enterprises
  • Capture, interpret and use the natural language data of every interaction of every customer through every channel to deliver the ultimate customer experience today and in the future
  • Create additional revenue streams to protect brand image across diverse cultural and linguistic barriers with consistency across all interaction
Cross Platform, Device and Language
  • The only NLI platform that is able to continue interacting with users as they switch between platforms, devices and languages
  • Remember the context of a conversation and can continue without the user needing to repeat information as they switch devices during the day from mobile, to tablet, to laptop, regardless of the operating system used
Unique Technology That Puts You in Control
  • The most advanced automated natural language development platform available. 
  • By removing the reliance on specialist skills such as computational linguistics, the business user is in control making it faster to develop projects and maintain visibility at all times. 
  • By reducing the cost of managing natural language applications and speeding up the implementation process, ROI is achieved quickly
Ongoing Personalization of NLI Applications
  • Real-time gathering of knowledge and insight into what your customer is thinking can be used for implicit personalization and true automated machine learning, to deliver ever-increasing levels of personalization
  • Implicit personalization enables NLI applications to learn about a user’s likes and dislikes through conversations in order to ensure greater accuracy in the responses it provides
Brand Differentiation
  • Differentiate yourself in a crowded marketplace by providing exceptional customer experience, while reinforcing a positive brand image
  • This can be further enhanced through the use of personality and small-talk in your natural language applications that reflects the ethos of your company


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