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Consulting & Services

Achieve measurable results—faster—with our global expertise.

SUPPORT SERVICES

Today’s digital world has removed all boundaries of time and space. Delivering goods and services 24/7 is no longer a competitive differentiator. It’s the new and expected standard. That’s why Software AG Global Support Services are designed for the always-on digital business.

Learn more about our Support Services on our international site (English).

SERVICE WHY YOU NEED IT
Standard Maintenance & Support

This level of support includes:

  • New product versions, including significant enhancements and major functional releases

  • Product updates and fixes

  • 24/7 access to our Customer Support Portal (Empower), Software Download Center and TECHcommunity

  • Phone support on business days, during business hours 8 a.m. to 5 p.m., excluding official holidays for your company’s support hub

  • 24/7 access to Software AG Global Support for Crisis incidents

  • Seven Authorized Technical Contacts (ATCs)


Learn more on our international site (English).
Premier Maintenance & Support

Count on everything in Standard Maintenance & Support, plus:

  • 24/7 access to Software AG Global Support for all incidents, regardless of severity

  • Two-times faster reaction times and prioritized queuing so that incidents are worked sooner and, as a result, may be resolved quicker

  • Resolution plan within first four hours after receipt of Crisis incident

  • Increasing levels of Software AG management alerts to heighten visibility and deliver focused support

  • One-on-one, Web-based consulting on a variety of topics

  • Unlimited ATCs


Learn more on our international site (English).
Complementary Support Services Customize your care with proactive, added-value options, including a Customer Success Manager, Designated Engineer, After-Business-Hours Support and much more.

Learn more on our international site (English).
Empower (Customer Extranet) Empower gives you access online 24/7 to manage incidents, get product information, find fixes and connect with our Knowledge Center and many communities. Visit Empower today!

 

Software AG Resource Center

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