Generally speaking, the overall customer experience tends to be one-sided: prospects reach out, you deliver. Sometimes you advertise, then a prospect reaches out, and then you deliver. Often, though, what gets missed is the in-between, the bottlenecks between the “reaching out” and the “delivering,” and oftentimes that’s when customers get lost in the shuffle.
With ARIS Process Mining
, however, those interruption gaps are gone: like longer durations in routing tickets, frivolous manual tasks and pressing all the extra buttons on the phone. They are the bane of every contact center; and you lose touch with customers who then use terrible self-service portals. Just imagine them being gone. And here’s why: