Generally speaking, the overall customer experience tends to be one-sided: prospects reach out, you deliver. Sometimes you advertise and then prospect reaches out, and then you deliver. Often, though, what gets missed is the in-between, the bottlenecks between the “reaching out” and the “delivering,” and oftentimes that’s when customers get lost in the shuffle.
With ARIS Process Mining, however, those interruptions gaps are gone: like longer durations in routing tickets, frivolous manual tasks and all the extra button presses on the phone. They are the bane of every contact center, losing touch with terrible self-service portals. Just imagine them being gone. And here’s why: