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Maintenance & Support Policies

Here are Software AG’s policies related to the Maintenance & Support services we provide our customers.

Enterprise Active Support Policy

English

Status: July 2025

French

Status: July 2025

German

Status: July 2025

Italian

Status: July 2025

Polish

Status: July 2025

Portuguese

Status: July 2025

Russian

Status: July 2025

Spanish

Status: July 2025

Standard Support Policy

English

Status: November 2025

French

Status: November 2025

German

Status: November 2025

Italian

Status: November 2025

Polish

Status: November 2025

Portuguese

Status: November 2025

Russian

Status: November 2025

Spanish

Status: November 2025

Starter Cloud Support Service

English

Status: July 2022

French

Status: July 2022

German

Status: July 2022

Italian

Status: July 2022

Polish

Status: July 2022

Portuguese

Status: July 2022

Russian

Status: July 2022

Spanish

Status: July 2022

Cloud Support Policies

Standard

Status: August 2022, English.

Enterprise Active Support

Status: August 2022, English.