Crossvale_190_51

Crossvale

webMethods -- We have been fluent with webMethods since 2001. We wrote much of the webMethods training and trained many customers how to use webMethods. We have experts in webMethods from the developer to the enterprise architect level. There is no webMethods project that is too small or too big for us to handle. 
 
ARIS – We have sold and used ARIS for many years. Many webMethods projects we have been involved with utilized ARIS to analyze processes and business requirements as well as manage risk and compliance. We have expert consultants that will be able to assist and train your staff on how to get the most out of this product. 
 
Alfabet - We have expert consultants that have worked with Alfabet before, Software AG bought this product. Many years of experience and expertise in helping enterprises get the most out of their Enterprise Architecture for today and plan for tomorrow. 
 
Apama – We have experts consultants that are trained and have worked on streaming analytics projects. Finding new innovative ways to use your data to provide you with real-time and near-time analytics so you are able to make better decisions. 
 
Terracotta – We have expert consultants that have experience with in-memory projects. These projects are becoming more in demand; as clients are seeing the vast advantages of storing their most used data in fast memory, verse slow disks.

Integrated Customer Experience Manager (ICEM)

Integrated Ticketing System

ICEM - 360 Degree Issue Management

The ICEM solution is built on SAG ESB and BPMS platforms and it provides: 

  • Multi Channel Access (Mobile, Branch, VRU, etc.) 
  • Improved Customer Experience 
  • Regulatory Compliance 
  • Auditability 
  • Traceability 
  • Reporting 
  • Customizable Business Rules 
  • Automation of Human Tasks 
  • On-Prem/In-Cloud/Hybrid

ICEM - 360 Degree Issue Management

Features and Benefits

Multi channel Integration Users can launch and access tickets from any channel. PC, Mobile, VRU, back-office applications and more. It is the same back end solution, so go ahead, work the ticket.
Regulatory Compliance
Customer information is often controlled by regulatory compliance. This is common in banking, healthcare, telco and more. As a regulated business you must ensure that your data follows the standards. The ICEM system ensures that confidential data remains in the system of record that is already under your regulatory control. Nothing is pulled to ICEM that should be held in your secure systems.
Complex Task Routing
Tasks can be placed in different work queues based on customizable routing rules.
Secure System
The system can be secured using SSO if needed.
Multi channel Integration
Users can launch and access tickets from any channel. PC, Mobile, VRU, back-office applications and more. It is the same back end solution, so go ahead, work the ticket.
External channels Integration
The tickets can be created and accessed by your clients from home. If they open a ticket by speaking to someone on the phone, for example, they will be able to see updates from their customer portal.
Built-in Customer Communications Even in the 21st century some customers prefer to communicate over mail and ins some cases mail is a regulatory requirement. Our system has the ability to generate standard mailings.
Task Escalation Tasks can be escalated based on SLAs or other customizable business rules.
Customizable Front End The front end can be customized to your needs and business.

Support

Email sales@crossvale.com
Phone 214 394 8603

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