Meet our customer hero
Like many companies, Flowserve’s complex industrial business has multiple offerings. With 300+ sites and plants in more than 50 countries, there was no centralized process view across the enterprise. Processes weren’t mapped consistently, and there wasn’t a common language for company-wide terms and acronyms, or a standard definition of roles and responsibilities.
In 2019, Flowserve recognized these issues and brought in ARIS to establish a unified process architecture on one single platform.
In three years, Flowserve has gone on to map several hundred processes spanning its core operations including R&D, Planning, Supply Chain, Project Management, Quality, and Finance.
With new users onboarding every week, the interest in ARIS as the process management platform continues to increase at Flowserve. Those who previously worked with Microsoft® Visio recognize how strategic ARIS can be. One of their favorite features is the RASCI responsibility assignment matrixes. This enables them to see exactly which stakeholders are responsible, accountable, supporting, consulting and informed for each task in a given process.
Flowserve’s Internal Audit Department sees the value and are beginning to carry out internal audits using ARIS to compare modeled and actual processes.
As Stephen points out “ARIS is becoming part of our DNA at Flowserve”.