Situation Report 2024:
Managing Technology Chaos 

Is technology driving progress—or chaos? The answer, it seems, may be both. According to our annual survey of 1,500 IT decision makers across the US, the UK and Germany, 76% of organizations say technology has created more chaos over the past 2-3 years.


Leaders in the UK (80%) say tech has gotten more chaotic overall, compared to 75% in the US and 73% in Germany. But more US leaders (25%) said they were experiencing "a great deal more" chaos.​

Why are companies seeing more chaos?

Our respondents pointed to everything from a growing skills gap, to conflict between legacy and modern platforms, to the overall tech culture within the organization. ​Significantly, 42% invested heavily without a clear integration plan to bring it all together.

The rise in technical debt

Investing in new technology quickly without a clear plan for managing it leads to technical debt. More companies in the US (74%) said their technical debt has increased, compared to Germany (69%) or the UK (66%).

The challenges of the chaos of connectivity​

If all this new technology isn't properly utilized, it won't create value. It will create technology chaos. Decision-making will be difficult, agility slow and productivity limited. 65% of organizations have governance issues that are made worse because of technological complexity. 

This chaos can manifest in Operations, Connectivity and IT.

Decision Making​

80% of companies say that technology issues can slow down decision making and/or action. The UK (84%) and US (82%) were similar, with Germany (73%) slightly less affected. Inaccessible data and challenges moving data were most commonly blamed.

Service Disruption

89% of organizations have been forced to pause operations due to technology issues. 22% doing so "often," 43% "sometimes" and 24% "not that often." Only 11% have never shut down due to tech issues. German companies (31%) are most likely to shut down "often" compared to UK (19%) and US (17%).


Technology that is too complex gets in the way of business-critical initiatives and results in opportunity costs.​​ The US missed opportunities least often, on average. UK companies missed product launches more than anything else. For German companies, the employee experience most suffered.​​

Business Pain Points​

Fallout from technology chaos is everywhere. These are the challenges where companies said they were feeling it the most (i.e. Strongly or Somewhat Agreed):

Complexity is compounded by the growth of digital products and services (i.e. using data, APIs, workflows, integrations and analytics) and data sources (including applications, platform and data pipelines).
Number of different products/services using data
Number of different data sources

Complexity is exacerbated by disparate systems/applications. IT leaders see the situation is getting worse. They have more disparate systems than 2 years ago ... and will have more in 2 years.​
Compared to 2 years ago:
Looking ahead 2 years they expect to:​

Investment in Technology​

Some tech investments add to complexity, while others actually help manage it. For example, generative AI can create chaos since it is used by many different departments and ingests (and creates) tons of data. Something like API Management actually helps to control this chaos (or at least some of it).
Most technology areas see consistent investment—measured by the number of companies investing. Cloud migration is the only area seeing fewer companies making big investments. AI/ML is on an upward trajectory. 2024 numbers are projected.
Companies are dedicating slightly less budget to “Digital Transformation,” specifically. But they have increased their budgets to clear technical debt, which suggests that transformation is still a priority.​​
When it comes to integration platforms, it is fairly evenly split between companies that use multiple vendors and those that don't. 91% of those with multiple vendors experience issues with this approach.
Multiple integration vendors
Issues created by having multiple vendors​

Methodology and Survey Information​

  • This survey was conducted online between November 6 and 17, 2023 by Regina Corso Consulting, examining how global IT professionals feel about various technical issues they deal with on a regular basis.​​
  • This survey is among 1,500 IT Decision Makers with 500 each from the United States, the United Kingdom and Germany. All respondents are at least a director and work in a company with at least 250 employees.
  • In addition, all ITDM work in the Manufacturing, Retail, Banking/Finance/Insurance, Government or Transport/Logistics industry and there are around 100 from each industry from each country.
  • The report is authored by Software AG.​​


Demographics of the sample:​

  • Age: 18-34=21%; 35-54=76%; 55+=3%​
  • Gender: Male=82%; Female=17%; Non-binary=1%​
  • Years in IT: 5 years or less=10%; 6-10 years=41%; 11-20 years=37%; over 20 years=12%​
  • Years working for company: 5 years or less=28%; 6-10 years=42%; 11-20 years=27%; over 20 years=3%​
  • Company size: 250-999=66%; 1,000 or more=34%​
  • Title: Director=31%; VP/SVP=20%: Senior Executive/C-Suite=49%​
  • Type of IT professional: Main IT decisionmaker=77%; One of the decisionmakers=22%; make some of the IT decisions=1%​​


More information

  • ​For a more interpretative look at the year ahead, the Software AG Reality Check can be found here.​​
  • For any more information on the data or methodology, please contact the Software AG press office: corporatecommunications@softwareag.com
You may also like:
How to invest in sustainability by investing in technology
Should you invest more in digital transformation or more in sustainability projects? With the “Genius of the And,” you can do both. Explore insights from our annual global survey of IT decision-makers.
Learn how Swinkels Family Brewers understands customer needs with ARIS
With over 300 different beers in more than 130 countries, Swinkels Family Brewers uses ARIS to map central business processes to understand and meet customer needs faster and with greater precision.
Simplify the connected world
Learn how to simplify the truly connected enterprise where systems integrate more seamlessly, technology connects more effectively, and processes run effortlessly, enabling information (and insights) to flow more freely.
Meet the "factory" focused on efficient manufacturing 
The ETA Factory at the Technical University of Darmstadt and Software AG are seeking ways for industry to slash carbon emissions and energy consumption through a digital backbone that connects things, data, applications and processes.
Leverage a digital backbone for better, faster transformation
Build a digital backbone for the future—faster, cheaper, and more efficiently—by leveraging open technology that helps everything work together.
Customer Story
Why electric motorsports are a breeding ground for technophiles
IoT helps the Electric Racing Academy team embody the disruptive potential of a truly connected enterprise—in both performance and sustainability.
Are you ready to simplify the connected world?
Connect data, applications, processes, devices and clouds so you can accelerate business outcomes.