eTOM Accelerator for ARIS

Accelerate your business process transformation initiatives –
Free download for TM Forum members.

Communication service providers (CSPs) are going through a fundamental transformation of their business. On one hand, CSPs form the backbone of society, keeping people connected to vital public-health and safety information. They also support enterprises and their employees in work-from-home arrangements, helping to maintain the virtual fabric of families and communities worldwide.

On the other hand, CSPs have been under continuous pressure over the past decade as their traditional value pools have gradually eroded and new growth horizons have proven elusive. CSPs are at a crossroads: with the introduction of new technologies such as 5G, they either take the opportunity to fundamentally reimagine their business or, alternatively, risk another decade of decline.

eTOM: The Business Process Framework by TM Forum

TM Forum, the global industry association for CSPs and their suppliers, are collaboratively developing the Open Digital Framework for CSPs to effectively transform into digital service providers.

As part of that initiative, leading CSPs within TM Forum have defined the Business Process Framework, eTOM (for enhanced Telecom Operations Map), as a critical component to enable successful business transformation. eTOM is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective, agile and service-focused digital enterprise.

With ARIS, the team has created structure and put processes and knowledge in a place that anyone can access.”

- Proximus – Belgium’s incumbent telecom provider
The eTOM framework has three major areas:
  • Strategy, infrastructure and product
  • Operations
  • Enterprise management
Source: TM Forum's Open Digital Framework

Bring strategy to life

eTOM supports CSPs in various ways in their transformation journey:
  1. Creating a common language for use across departments, systems, external partners and suppliers.
  2. Adopting a standard structure, terminology and classification scheme for business processes, simplifying internal operations and maximizing opportunities to partner within and across industries.
  3. Applying disciplined and consistent business process development enterprise-wide, allowing for cross-organizational reuse.
  4. Understanding, designing, developing and managing IT applications in terms of business process requirements so applications will better meet business needs.
  5. Creating consistent and high-quality end-to-end process flows, eliminating gaps and duplications.
  6. Identifying opportunities for cost and performance improvement through reuse of existing processes and systems.

The eTOM Business Process Framework is a continuously evolving model driven by the TM Forum member community.

Many CSPs are already long-time users of ARIS to translate their strategy into operational models, optimizing and improving their business processes. As a next step, to support CSPs globally in their transformation programs towards digital service providers, Software AG has now implemented TM Forum’s eTOM Business Process Framework as a content package for ARIS.

The efficiency of integrated product development is now up to 30 percent – an important industry milestone.

- Huaqin Technology

ARIS content packages

ARIS content packages include best practices, blueprints, frameworks and predefined content to help companies accelerate their projects.
This ARIS eTOM content package is available for download for all TM Forum members. It provides a number of essential capabilities for CSPs to become digital service providers.
eTOM Business Process Framework – domains and context verticals
eTOM Business Process Framework – domains and process view

How can you get the eTOM accelerator?

You can download the free eTOM accelerator for ARIS from the Software AG – Download Center and then import it into ARIS. Navigate to ARIS Content Packages under More Resources on the left and select eTOM Framework ARIS Model.

Download your free package.

If you don’t know how to get to the Software AG – Download Center, please get in touch with us.

ARIS has become an important tool not only for the BT process community but also for our business teams."

- BT Group PLC

About ARIS

About ARIS graphic

ARIS is available in six different editions

More on ARIS Extensions

You can extend ARIS Enterprise just as you need it—according to your needs and projects. The ARIS extensions are here to support your expert use cases.

Risk & Compliance

Risk & Compliance adds capabilities for integration of regulatory demands & operational risks into a single approach and Internal Control System (ICS).

Rollout Add-ons

Rollout Add-ons set up and manage confirmation workflows.


Simulation adds capabilities to test what-if scenarios and get information about bottlenecks & improvement potentials.

SAP® Solutions

SAP® Solutions adds capabilities to support holistic implementation & rollout of SAP projects, testing, communication, training & go-live support.

Premium Document Storage

Premium Document Storage allows ARIS to be used for storage of up to 1 million documents.

SharePoint Integration

SharePoint Integration supports users to work with SharePoint and ARIS in an integrated manner.

3rd Party Integration

3rd Party Integration allows integration with 3rd party applications based on an API.

Robotic Process Automation 

Robotic Process Automation adds a “workforce” of software robots to automate repetitive manual tasks and processes, fully integrated into your process landscape.

Enterprises who use ARIS experienced

ARIS experience graphic

ARIS customer references

What can you expect with ARIS?
Calculate the value of your transformation initiative and see what ARIS can do for you

Thanks to ARIS we have the ability to respond to trends quickly as well as strive for process management maturity at ZTE. So far we have targeted and rolled this out to 16 business domains across the company and there's more to follow."

- ZTE Corporation
Take the next step:
Schedule a demo with a process management expert
Schedule a live demo with one of our ARIS experts to see how easy it is to manage processes so you can align your business strategy and operations.
Try ARIS Basic for free
Put a structure around your strategy. Unlock the true power of your processes with a free trial of ARIS Basic. Get started today!
Browse our library of webinars
All of our webinars are available to watch on demand. Join process management experts and analysts as they discuss, elaborate and demonstrate best practices.
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Full-scale process excellence helps you analyze, visualize and decide faster to boost efficiency, enhance agility and maintain consistency.