“If you can’t measure it, you can’t manage it.” It’s as true of your APIs as it is for anything your business has to tackle. However, when it comes to your APIs, teams often get stuck focusing just on operational metrics as opposed to measuring the real business value. When this happens, an API strategy may be abandoned because its impact is underrepresented.
To develop key performance indicators (KPIs) that accurately represent an API’s impact is a cross-team effort. It may not be easy, but in the end is important to get right. In this report, get advice from Gartner on how to establish, measure and track key performance indicators that will give APIs all the credit they are due.
Read "How to Use KPIs to Measure the Business Value of APIs" now, with our compliments. And make sure that your team understands the full impact of your APIs.
Gartner, How to Use KPIs to Measure the Business Value of APIs, Shameen Pillai, Refreshed 15 July 2021, Published 29 January 2020
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