Customer stories
            

                See what truly connected enterprises can do
            

Thriving in a truly connected world

The more connected your business, the closer you are to being able to see, decide, act—and thrive. Take a look at these connected enterprises—our customer heroes—and learn from their transformation successes.

                    Nucleus3: Keeping water and data flowing across arid Australia
                

How Nucleus3 and the Australian water authorities used Cumulocity IoT, TrendMiner and webMethods to solve the country’s water problems.

                    Greenflex: Powering growth with scalable IoT
                

Greenflex uses IoT capabilities to helps its customers hit their sustainability goals by gathering and acting on data. But in order to add more connected devices quickly and at scale, it needed an IoT platform that could handle it. 

                    Perstorp: Fast, self-service data analytics
                

Perstorp was looking for a tool to unlock the value in its data. And free it from dependency on data scientists and cumbersome software. Enter TrendMiner. Now, all that data is accessible through an intuitive self-service interface. 

                    PRAB: A pro at connected products
                

By analyzing data from connected products at customer sites, PRAB knows how to improve product design and the customer experience. Discover how this U.S.-based manufacturer innovates and differentiates using the Cumulocity IoT platform.

                    Deutsche Telekom: “Cloud of Things” IoT
                

The Deutsche Telekom “Cloud of Things” IoT platform powered by Cumulocity IoT allows enterprises to improve the reliability of globally dispersed equipment rapidly and efficiently, markedly improve product innovation and seamlessly adopt new service-based business models.

                    logicline: Industry 4.0 out of the box
                

This IT consulting firm integrates machines using Cumulocity IoT to create a connected customer experience and offer customers a distinct advantage. assets360 is logicline’s modular system with proven tools for digitalizing service processes in the machinery and industrial equipment manufacturing industry.

                    SMC: Better decisions and more efficiency with Smart field analytics
                

SMC saw an opportunity to do more with the data coming from the sensors in its pneumatic air machines. Its customers now save time, money and resources by learning from ever piece of data.

                    Lanxess: Analytics lead to better processes
                

Need to optimize your processes? Learn how Lanxess in the chemical industry makes 100+ process improvements with the help of Software AG’s TrendMiner self-service industrial analytics. “We are actively using the software to solve problems and optimize our processes,” CDO Jörg Hellwig said. TrendMiner’s developed from the engineer’s point of view, so the staff likes it. “It’s so easy to use, they want to use it every day,” he said.

                    Bega Cheese: Optimizing  supply chain with IoT

                

Bega Cheese increases efficiency and improves visibility into the supply chain by using Cumulocity IoT. Real-time temperature and humidity data collected by sensors helps find trends and improve forecasting.

                    autosen: Delivering a turnkey IIoT solution
                

The full potential of IIoT in one box: That's the idea behind autosen’s io-key, which offers a fast and uncomplicated path to the cloud. The io-key delivers reliable real-time data analysis and control with innovative functionalities tailored to suit sensor technology. Software AG's Cumulocity IoT platform makes that possible.

                    KMC Global: Connecting products with IIoT 
                

KMC Global has a new revenue stream and offers a value-added capability that makes its customers stronger competitors in a connected world. IIoT is an evolutionary change every manufacturer needs for survival, explained Larry West, KMC Global Sales and Automation Manager. 

                    CodeWrights: Making plants more productive 
                

Better safety for employees, better visibility for plant operators, higher efficiency and industry-leading reliability ... these are a few of benefits CodeWrights has experienced by using Cumulocity IoT.

                    Gardner Denver: IoT increases performance
                

Gardner Denver rebrands the Cumulocity IoT platform and redefines relationships with customers and partners. The manufacturer is a prime example of organizations seizing the opportunity to innovate and take advantage of being truly connected. 

                    QTRS: Protecting cargo 
with IoT monitoring
                

QTRS assures high equipment performance and protects against spoiled cargo by using the Cumulocity IoT platform for real-time monitoring of refrigeration units. Predictive maintenance keeps machines running well even in the hottest weather.

                    Lyreco: Supply chain automation with IoT
                

Lyreco reduces out-of-order and out-of-stock situations using Cumulocity IoT. Improved processes reduce costs. The Internet of Things solution was set up in only two weeks.

                    Göbecke Bakery: IoT smart social distancing
                

Christine Göbecke, owner of Göbecke Bakery in Germany, talks about smart social distancing on the Internet of Things. Her company uses Cumulocity IoT and Bluetooth® smart badges to ensure a safe workplace for employees during the pandemic.

                    STW: Cleaner London air, thanks to IoT
                

When the City of London wanted to create the world’s first Ultra Low Emission Zone, STW was on the job with its customized and branded Cumulocity IoT platform. The results: better flexibility for London and better air for its residents.

                    API-led transformation success
                

How AXA Cooperative Insurance exposed data to improve visibility with brokers and customers—creating new business models and increasing revenue.

                    Linfox: Smarter logistics with customer-first integration
                

One of Linfox's key strategic drivers is “think customer.” Yet the Australia-based logistics company was spending up to 50 days onboarding new customers due to  incompatibility with vendors' systems. The solution was a new integration platform. 

                    CLAL: Building bridges to insurance partners
                

It has been a bumpy road for insurance companies in recent years. But they have navigated them by being able to find powerful external partners which they connect to seamless through a single, unified integration platform.

                    Video conferencing provider: Keeping workforces connected with webMethods.io
                

To offer seamless, unified workplace communications, integration is key. This provider of video conferencing solutions offers many of these integrations out of the box. For everything else, they use webMethods.io.

                    Using integration to unlock new business models
                

Acting as a startup within the walls of one of the world’s biggest tech companies isn’t easy. It requires every system to work together without exception. That’s why this IT solutions provider uses webMethods to integrate everything.

                    Public hospital organization: Sharing data and saving lives with APIs
                

For Hong Kong’s public hospitals, sharing information is a matter of life and death. Data can help doctors make the right decisions, at the right time. But to deliver on this promise, Hong Kong's hospitals need to use APIs. webMethods helps make that happen.

                    Dürr: All in “One” infrastructure integration
                

The Dürr Group's consistent expansion and digitalization strategy has made it an Industry 4.0 leader. But it has also resulted in IT and integration complexity. Dürr needed to simplify to align with its OneDürrGroup strategy—using webMethods.

                    Carnival Cruise Line: Integrating fun with cruising
                

To deliver fun experiences for its cruisers, Carnival relies on integrated, reliable connections between many of its backend systems - on land and at sea. It's not always easy, but with webMethods it's smooth sailing.

                    Maccabi: Smarter healthcare during crisis
                

During the COVID-19 pandemic, Israel's Maccabi Healthcare was ready to handle 80% of medical visits virtually. The secret? Good planning and a focus on modernizing its IT in advance using webMethods Integration.

                    Department of Seine-Maritime: Streamlining finance and HR
                

The main focus of the Department of Seine-Maritime (76) is on social action. But in order to serve its residents in need, the department needs to coordinate finances and HR for its 5,500+ employees. It chose webMethods to coordinate and manage these business processes.

                    A bigger, better, faster Digital Dubai
                

Over the past 20 years, Dubai has built a thriving and diversified economy around financial, investment and tourism. Dubai’s leadership recognized that it not only needed to invest in technology, but a government office to lead the effort—Digital Dubai. The new office quickly moved to reduce complexity and streamline backend communication and integration using webMethods. 

                    Truly connecting Digital Dubai
                

During the shutdown, investment in Dubai didn’t have to shut down. Since the city’s Digital Dubai had digitized the investor experience, they were able to continue moving forward, thanks to integrated services powered by Software AG's webMethods.io.

                    BRI: Digitalizing microfinance in Indonesia
                

Bank Rakyat Indonesia is dedicated to providing loans to families and businesses in Indonesia - no matter how big or small. To do this, it didn't need more branches. It needed to go digital. To make sure all of its systems and data could work together, the bank selected webMethods.

                    Restek: Better customer knowledge = better customer experience
                

Restek sets itself apart by providing a better customer service in the quickly growing chromatography industry. Having its web, sales and CRM systems seamlessly integrated using webMethods.io is key to making this possible.

                    travelbasys: Truly connected tourism—with API management
                

To handle the bookkeeping for the entire travel industry in Germany requires a lot of coordination. But with an industry scrambling to find new ways of operating based on real-time data, travelbasys had to pivot and rise to the challenge. They turned to API management to make it possible.

                    Foreach Brewing: Freeing up time to focus on their craft
                

As a craft brewery, you need to be able to focus on beer, not backend processes. Foreach Brewing turned to webMethods.io to integrate its systems and focus on what was really important for their business. Cheers.

                    Rewarding healthy decisions? There's an app for that
                

This Asian insurance giant wanted to rewards its members for making healthy decisions. They built and app, but to make it work they needed to connect to partners, fitness devices and internal systems. They used webMethods.

                    Software AG: Improving customer satisfaction
                

We used our own integration platform - webMethods.io - to give our sales and success managers 360-degree visibility into all customer interactions. So now if a customer has a question, it never gets stuck in a silo.

                    Hyundai: Driving up auto sales with integration
                

To manage its 750 car dealers, Beijing Hyundai Motors needs an easy way to keep track of its customers and auto inventory. The missing piece was an integration platform that could keep all their systems in sync.

                    Colruyt: Unveiling digital projects at speed
                

Colruyt launched its "mobile readiness" program in 2018, it relied on APIs to expose its data across devices and applications. But in order to do that, they needed to find a worry-free way to manage them.

                    Kiabi: Transforming retail even faster
                

To keep up in a fast fashion world requires even faster omnichannel solutions. For Kiabi, this was fueled by all-digital processes, seamlessly connected IT systems and partner-friendly APIs. Agility is in this season.

                    ARIS powers best practice business model.
                

How one company turned its knowledge into IP with process excellence.

                    Enzen: Better business models, better performance
                

Enzen works with utility companies to make energy and water accessible, affordable and sustainable to all. To do that, it needs to be able to build, document and share its innovative business model framework - using ARIS.

                    Software AG: A swifter sales cycle with process mining
                

We saw an opportunity to optimize our sales pipeline. Instead of forming hypotheses based on gut instinct, we needed a way to identify the root cause with certainty – and then establish a clear plan. The answer, we realized, was ARIS Process Mining.

                    PPC School: Modern teaching with ARIS
                

The Peter-Paul-Cahensly School knows how important integrating theory and practice is. That's why the school relies on ARIS to teach students business process modeling, visualization and optimization of business processes - just how they will see it in the real world.

                    PHOENIX group: Streamlining process management with ARIS
                

Process management is no small task when you operate in 27 highly regulated European markets. To become a digital enterprise, PHOENIX group knew that it couldn't manage processes using Word documents and other flat files. That is why PHOENIX chose ARIS.

                    Homegrown process management for ISO compliance
                

In 2014, we at Software AG decided to pursue ISO certification for quality management. We needed a simple way to demonstrate to auditors how our target processes unfold in real life. Luckily, the perfect tool was right there at our fingertips: ARIS.

                    Proximus: Digitizing Belgium’s premier telco with process management
                

Proximus’s journey to digital wasn’t easy. With a lot of IT systems and complex processes in place, success hinged on the ability to centralize, organize and systematize its processes. The Belgian telco chose ARIS.

                    OeKB Group: Managing risk with process excellence
                

No one understands risk in the Austrian financial market like OeKB. The financial and information services company recently chose ARIS to have a single source to manage risk and compliance as well as its processes. The result? Operational excellence that banks can trust.

                    Alicorp: Consolidating tech by 2025
                

Alicorp focuses on “Feeding the growth of tomorrow.” But with growth comes growing pains. The consumer goods giant needed to consolidate its technology sprawl, and needed a powerful process management solution to help manage it. They chose ARIS.

                    Şekerbank: Modernizing a rural bank
                

What started as a rural bank founded by beet farmers in Anatolia, Turkey has grown to serve 72% of the country's rural areas. But in order to compete with larger banks, it needed to modernize and offer digital services. To do this, they needed to transform their processes at the core.

                    Tesco: Becoming agile with process excellence
                

As the third-largest retailer in the world, it can be hard to pivot as quickly as smaller competitors. However, Tesco found a way by streamlining and clarifying their processes using ARIS.

                    Scaling to the global stage—with ARIS
                

As this US-based tech company grew its membership into the hundreds of millions, it outsourced key finance activities while staff recruitment kicked into overdrive. But this created a new challenge - limited process visibility. The solution? Mapping and processing processes on a single platform using ARIS.

                    Emirates NBD: Banking on operational excellence
                

When Emirates NBD began its global expansion, it needed to improve its efficiency, customer experience and regulatory agility. They used ARIS to create a single repository of process knowledge and establish standard operating procedures (SOPs).

                    BANCOR: Process-driven transformation
                

BANCOR has a rich history of promoting economic development in Argentina. But as the financial world went digital, BANCOR’s processes were stuck in the past - documented in cumbersome paper manuals, with little automation. They turned to ARIS for help.

                    Dubai: Better service visibility, better service delivery
                

Dubai Municipality needed to updates its services to meet the rising demand of expatriat growth to maintain Dubai’s reputation as a world-class place to live. They turned to a world-class business process management solution to make that happen.

                    BRC: Sorting out processes with ARIS
                

When BRC needed to keep its processes straight across 8,000 documents, it turned to ARIS. The result is a 50% increase in process efficiency.

                    Suva: Insurance at the forefront of digitalization
                

Some 1.2 million accidents claims are filed each year, which is no trivial matter when it comes to process management. But it's no accident that Suva chose ARIS as their process partner.

                    Airbus: Taking flight with process excellence
                

Airbus Defence and Space requires precision in everything they do. This is made possible by continuous process improvement, using ARIS as its business process management system. The company is also achieving greater visibility and insights for its IT landscape evolution and optimization by using Alfabet.

                    U.S. Army: Winning enterprise architecture battles
                

"This we'll defend" has been a motto of the U.S. Army for more than 200 years, and this will be no exception, taking true ownership of the business system portfolio responsible for their operations -- all through ARIS. Read how they achieved transparency and efficiency throughout.

                    Weifu: Keeping cars running with process automation
                

As a leading manufacturer of fuel injection pumps for diesel engines, it was no secret that process automation was essential to amplifying production of one of China's most prolific mechanical enterprises. Read how ARIS helped them achieve their goals in process management.

                    Australia Post: Lean, mean mail delivery
                

There's no doubt postal service has to be lean, so why not operational efficiency, too? That was the goal of the Australia Post, needing the key component in ARIS for faster deployment and improved safety compliance. Read more on how the APC reduced risk and improved safety compliance here.

                    Siemens: Accelerating process management
                

Acceleration has been the name of the game for global tech powerhouse Siemens as for more than 170 years, they've been at the top of the enginerring excellence game. When ARIS came in to elevate their excellence, though, with everything a top-tier player would need to excel.

                    Ayaydin-Miroglio Group: Fashion forward, process-driven
                

Hundreds of thousands of women rely on this multinational fashion powerhouse to fill their wardrobe with items they love. But underpinning their panache is process excellence. See how ARIS helped drive the brand's growth with operational efficiency.

                    WWE: Powering efficiency with ARIS
                

For utilities companies, it isn't easy going green. Germany-based Westfalen Weser Energie is no exception. To evolve to meet environmental, investor and consumer demands, the company has had to pivot quickly and focus on operational efficiency using ARIS.

                    The value in your IT landscape.
                

How the NHS released theirs by revamping its IT architecture—increasing productivity by 20% in just 8 weeks.

                    NTT Ltd: Achieve enterprise architecture unity  
                

How NTT brought 31 companies—and their IT portfolios—under a single roof and became an efficient, agile global industry leader.

                    Generali: An agile IT pioneer
                

To stay on top of the competitive insurance market in Germany, Generali is doubling down on digital investments that increase transparency. It wouldn't be possible without a central hub to manage the full IT portfolio.

                    Zimmer Biomet: Getting “a whole new view” of its IT landscape
                

Zimmer Biomet has never been a company to stand still and management were fast to realize that they needed a change—toward an IT portfolio management solution that would offer complete IT transparency and ultimately drive a nimbler IT strategy.

                    Managed healthcare provider: Translating IT into business outcomes with Alfabet
                

This managed care provider is in a business where the stakes are high. Every day, more than three million customers count on it to cover their bills in the event of a medical crisis. But its IT architecture was in need of some revamping. Alfabet was the answer.

                    Credit Suisse: Continuously improving IT with Alfabet
                

In 2008, Credit Suisse established a program to continuously improve its application technology. Key to this evolution was to understand and govern its technical products. They used Alfabet to create a single source of truth, combining three repositories into one.

                    A new era of luxury retail with IT portfolio management
                

As this purveyor of luxury goods grew into a family of brands, so did its IT complexity. It wanted to have complete visibility (and cost savings) across its product lines - and found a way with Alfabet.

                    Leading European bank: Improving process architecture
                

Renowned for superior advisement in the European sector of finance, this reputable institution made a name in leveraging strengths in wealth management and investing. The organization took it a step further in employing the use of Alfabet to visualize the application landscape for efficiency, insight, compliance and integration.

                    GDRFAD: Making Dubai the "happiest city"
                

The General Directorate of Residency and Foreigners Affairs of Dubai (GDRFAD) sought to provide the very best services to the public, wanting to see all their KPIs on one single dashboard. See how they leveraged the power of ARIS and Alfabet to make that possible.

                    Europe’s largest private university goes cloud
                

Migrating to the  cloud—a big project that was sped up by the pandemic—gave Europe’s largest private university the flexibility to scale with demand.

                    MoT: From mainframe to mobile
                

Going from on-prem to digital isn’t always easy. Yet the Israeli Ministry of Transport (MoT) addressed the digital transformation challenge without sacrificing its reliable IBM Z system and custom application. See how webMethods made it possible.

                    AAFMAA: Investing wisely in digital transformation
                

No rip and replace for AAFMAA. See how the association leverages core systems without changing code, reduces operational costs by more than 50% and satisfies a new generation of customers.

                    Israeli Ministry of Labor: Faster help for those in need
                

In times of crisis, there is a need for speed. Yet the Israeli Minisitry of Labor used mainframe applications and paper forms that were taking up to six months to process. The ministry used EntireX to open up the process to anyone with an Internet connection.

                    TASE: Modernizing a stock exchange
                

The Tel Aviv Stock Exchange (TASE) needs to compete for Israeli companies to IPO at home instead of going abroad to the biggest, most powerful exchanges in the world. They do so with Adabas & Natural, and NaturalONE.

                    Georgia-Pacific: More than just paper savings
                

Moving from legacy systems to modern, cloud-based ones doesn't happen overnight. And in the meantime, Georgia-Pacific found a way to get information and reporting out of its legacy infrastructure so business can go on - even in times of change.



                    Fabick Cat: Constructing a data warehouse 
                

When Fabick Cat acquired a new dealership, they needed to marry two legacy systems to keep business running - IBM AS/400 and OpenVMS. They turned to CONNX to make the connection and to connect its data.

                    Delaware Courts: Unlocking the mainframe
                

In a state where there are more legal entities than people, the court system needs to constantly streamline. Their verdict? Use the reliable legacy systems they can trust, but find a way to make them accessible through an integration platform.

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